I’m having an issue for a customer using FreePBX 15.0.24. They have their main number set up with an IVR extension that rings through to a couple of Ring Groups before going to an extension’s voicemail.
There is a particular user who intermittently receives those main number calls on her cell phone. It seems like it may be when the caller presses 0 at a certain point in the process, but I have not been able to replicate the issue myself. This user is not included anywhere in the main number process, nor can I find her cell phone number anywhere in the configuration settings.
I have this screenshot from a call log of one that went to the user’s cell phone (details redacted for privacy) but I’m not too sure how to parse it - can anyone explain what’s going on?
Logs in the screenshot are earliest at the bottom, just like the default call log view.
I am also not sure what that 901527 extension is; I can find it by using the global search, and it seems to be a normal extension, but when I go to Applications->Extensions and search for it there it doesn’t show up at all.
[2022-10-31 14:00:43] VERBOSE[14210][C-00001846] app_dial.c: Now forwarding SIP/BULKVS_OUTBOUND-00000d87 to 'Local/XXUSERCELL@from-internal' (thanks to PJSIP/1521-000014cf)
“Thanks to PJSIP/1521”, looks like there is local config at ext 1521 that’s forcing the redirect. They are part of ring group 3907.
That does seem to be the case, but I cannot see anything under the config at ext 1521 that references the number. I would expect that to be under the “Find Me/Follow Me,” but extension 1521 has the following:
Excellent suggestion, thanks for pointing me in that direction! We checked the desk phone for ext 1521 and found it did indeed have the user’s cell number programmed as a call forward destination. We removed that and tested and confirmed we’re good to go. Thanks for the help!
