I work for a company in STL that uses Freepbx/Trixbox/Elastix to put VoIP into businesses. We are trying to set up a after hours Time Condition/Time Groups to set up an after hours time schedules for people being on call. Heres the logic:
Inbound Call -> Time Condition (OfficeHoursWithOnCall)
Time Group: Biz Hours Time Start 7 - 18 mon - fri
Matches -> RingGroup (regular phone Ext)
Doesn’t Match -> Time Condition (mondayAfterhours)
Time Group: mondayAfterHours Time Start 18-7 Mon-tues
Matches: Ring Group mondayAfterHours( goes to some ones cell phone)
Doesn’t Match: Time Condition (tuesdayAfterHours)
Time Group: tuesdayAfterHours Time Start 18-7 Tues-wed
Matches: Ring Group tuesdayAfterHours( goes to some one elses cell phone)
Doesn’t Match: Time Condition (wednesdayAfterHours)
And so and and so forth.
Everyday there is someone else’s cell phone its suppose to go to. The problem we are having is that its always a day ahead. I.E. On tuesday after hours schedule its been ringing the Monday afterHours ring group and goes to the wrong cell phone.
We saw a pattern when we did a time condition for labor day, and it started a day earlier than what it was suppose to be. The senario here was they were leaving Thursday night at 5 and wouldn’t be back til the following Wednesday in the morning.
Incoming Call -> Time Condition (laborDay)
Time Group: Labor Day Time Start 17 - 8
Week Start Thursday - Wednesday
Month Start 30-5 Aug - Sept
Matches: Announcement(labor day - saying theyll be back on wed sept 5)
Doesn’t Match: Time Condition (Regular Biz Hours)
The Problem was that it started going back to the regular biz hours on the 4th at 8 am.
Is there some kind of bug in asterisk? Is there a better way to make this tree? Some advice would be greatly appreciated.
Thanks,
Phil Henderson
IT Support Manager
Connected, LLC
Not mind readers? You setup this software and charge people and don’t know how to provide information so we can help you.
What in the world does “Freepbx/Trixbox/Elastix” mean? That is two different distributions, one is defunct (trixbox) and FreePBX is just part of the picture.
*** Edit…You posted this question three times now??? I have deleted your other two posts, one per customer per topic.
They are all the same. Just a different gui. We use different ones depending on the customer. I thought this was a professional forum. Try to act professional. All im looking for is why is the time condition acting this way.
Question then:
Why can you set up a monday - friday 8-5 type of time condition? Why wouldn’t it role into the next day with a Mon-Tues from monday night at 5 - 8 in the morning on tuesday? And if we cant get it to role into mon-tues the way we want it, what would we have to do to get it to work the way we want?
It cant roll as the start time and end time are on 2 different days and the logic does not work that way. Look at my post please I explained how you would define it.
You really believe this?
You still didn't even post what version you are seeing this on.
I see Tony already solved your logic problem.
Sorry about the attitude, you were the third person in a row that did not tell us a thing about your system and you know what you all had in common? All of you are getting paid by your customers while I am taking time from my paying customers to help you. I don't think that asking for complete problem and system descriptions is out of line. If you state you are charging for your time then the bar goes way up.
You really believe this?
You still didn’t even post what version you are seeing this on.
I see Tony already solved your logic problem.
Sorry about the attitude, you were the third person in a row that did not tell us a thing about your system and you know what you all had in common? All of you are getting paid by your customers while I am taking time from my paying customers to help you. I don’t think that asking for complete problem and system descriptions is out of line. If you state you are charging for your time then the bar goes way up.