A colleague (Softphone) told me that he was on a call with an external colleague and his cell phone.
After this call, the external colleague said that he received a message from a customer who was WITH IN this call as a third person but the other ones does not heard him and they didnt recognized him at all… The softphone does not showed up a third caller or showed up a initiated call to this customer…
I absolutely dont know where to begin with and i really want to ask you if this situation is possilble at all?! When a soft- or hardphone DID NOT initiate a call and send it as request to the PBX, how the hell did a PBX automatically call a customer WITHIN the same call as they two are?!
I really think that the colleague with the cell phone started a conference or something… BECAUSE, according to the employee, it was THE SAME customer they spoke about… i mean there are coincidences in the world but THIS… is very strange.
Is this a possible case at all for a PBX that it start calls without any info?!
Thanks for help!