The Supervisor Scenario

General Help
1

Hi all,
We have a support department in our company.
Now director deploy a supervisor for this department. supervisor have to listen to the support operation through dial [supervisor] context (i.e 1000) after that dial the support operator extension number (i.e 203) and can be listen to the operator conversation, supervisor synchronic say to support operator and tips for improve the operator supported.

Thanks in advance.

2

This message is incomprehensible.

3

Hi SkykingOH
thanks for your replay,
Please tell me which part you don’t understand until I explain much more.

4

Hi,
I find that.
I can use chanspy…

exten => 1000,1,Authenticate(123456)
exten => 1000,2,Read(SPYNUM,extension)
exten => 1000,3,ChanSpy(SIP/${SPYNUM},qw)

5

Look at iSymphony it will give your supervisors a GUI to manage their call barging, and whisper.