"The number is not answering" message when making outgoing call and voicemail answers

Hello,

We have been using FreePbx for several years, with almost no problems, but this problem has been ongoing since the beginning. We are using FreePBX 2.10 with Astrisk 1.8.8.0 with a SIP trunk through CBeyond. When making an outgoing call from any extension and the other end answers into a voicemail system, the call is dropped with the message “the number is not answering.” Here is my log file from a recent call that did this:

[2013-02-13 08:42:06] VERBOSE[22432] netsock2.c: == Using SIP RTP TOS bits 184
[2013-02-13 08:42:06] VERBOSE[22432] netsock2.c: == Using SIP RTP CoS mark 5
[2013-02-13 08:42:06] VERBOSE[22432] app_dial.c: – Called SIP/cbeyond/3032275531
[2013-02-13 08:42:06] VERBOSE[2788] chan_sip.c: == Extension Changed 4759[ext-local] new state InUse for Notify User 1500
[2013-02-13 08:42:08] VERBOSE[22432] app_dial.c: – SIP/cbeyond-00003f8c is ringing
[2013-02-13 08:42:08] VERBOSE[22432] app_dial.c: – SIP/cbeyond-00003f8c is making progress passing it to SIP/4759-00003f8b
[2013-02-13 08:43:04] VERBOSE[22432] app_dial.c: – No one is available to answer at this time (1:0/0/0)
[2013-02-13 08:43:04] VERBOSE[22432] pbx.c: – Executing [[email protected]:23] NoOp(“SIP/4759-00003f8b”, “Dial failed for some reason with DIALSTATUS = NOANSWER and HANGUPCAUSE = 16”) in new stack
[2013-02-13 08:43:04] VERBOSE[22432] pbx.c: – Executing [[email protected]:24] Goto(“SIP/4759-00003f8b”, “s-NOANSWER,1”) in new stack
[2013-02-13 08:43:04] VERBOSE[22432] pbx.c: – Goto (macro-dialout-trunk,s-NOANSWER,1)
[2013-02-13 08:43:04] VERBOSE[22432] pbx.c: – Executing [[email protected]:1] NoOp(“SIP/4759-00003f8b”, “Dial failed due to trunk reporting NOANSWER - giving up”) in new stack
[2013-02-13 08:43:04] VERBOSE[22432] pbx.c: – Executing [[email protected]:2] Progress(“SIP/4759-00003f8b”, “”) in new stack
[2013-02-13 08:43:04] VERBOSE[22432] pbx.c: – Executing [[email protected]:3] Playback(“SIP/4759-00003f8b”, “number-not-answering,noanswer”) in new stack
[2013-02-13 08:43:04] VERBOSE[22432] file.c: – <SIP/4759-00003f8b> Playing ‘number-not-answering.ulaw’ (language ‘en’)
[2013-02-13 08:43:06] VERBOSE[22432] pbx.c: – Executing [[email protected]:4] Congestion(“SIP/4759-00003f8b”, “20”) in new stack
[2013-02-13 08:43:06] WARNING[22432] channel.c: Prodding channel ‘SIP/4759-00003f8b’ failed
[2013-02-13 08:43:06] VERBOSE[22432] app_macro.c: == Spawn extension (macro-dialout-trunk, s-NOANSWER, 4) exited non-zero on ‘SIP/4759-00003f8b’ in macro ‘dialout-trunk’
[2013-02-13 08:43:06] VERBOSE[22432] pbx.c: == Spawn extension (from-internal, 3032275531, 5) exited non-zero on ‘SIP/4759-00003f8b’
[2013-02-13 08:43:06] VERBOSE[22432] pbx.c: – Executing [[email protected]:1] Hangup(“SIP/4759-00003f8b”, “”) in new stack
[2013-02-13 08:43:06] VERBOSE[22432] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/4759-00003f8b’
[2013-02-13 08:43:06] VERBOSE[2788] chan_sip.c: == Extension Changed 4759[ext-local] new state Idle for Notify User 1500

Any assistance would be appreciated.

You need t5o check with cbeyond, they are failing the call.

Will do. Thank you.