The call recordings in CDR are disappear

General Help
1

Hey guys,

since I have updated to freepbx 12 and asterisk 13\11 I have big problem:

no call recordings in CDR and UCP. But call recordings exist in var/spool/asterisk/monitor/ folder.

I think I found a bug:

In file /etc/asterisk/extensions_additional.conf

[macro-hangupcall]
exten => s,1(start),GotoIf($["${USE_CONFIRMATION}"="" | “${RINGGROUP_INDEX}”="" | “${CHANNEL}”!="${UNIQCHAN}"]?theend)
exten => s,n(delrgi),Noop(Deleting: RG/${RINGGROUP_INDEX}/${CHANNEL} ${DB_DELETE(RG/${RINGGROUP_INDEX}/${CHANNEL})})
exten => s,n(theend),ExecIf($["${ONETOUCH_RECFILE}"!="" & “${CDR(recordingfile)}”=""]?Set(CDR(recordingfile)=${ONETOUCH_RECFILE}))
exten => s,n,Hangup
exten => s,n,MacroExit()

;–== end of [macro-hangupcall] ==–;

ONETOUCH_RECFILE variable used but not declared.

Logs:
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] pbx.c: – Executing [h@macro-dialout-trunk:1] Macro(“SIP/9120-0000368d”, “hangupcall,”) in new stack
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] pbx.c: – Executing [s@macro-hangupcall:1] GotoIf(“SIP/9120-0000368d”, “1?theend”) in new stack
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] pbx.c: – Goto (macro-hangupcall,s,3)
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] pbx.c: – Executing [s@macro-hangupcall:3] ExecIf(“SIP/9120-0000368d”, “0?Set(CDR(recordingfile)=)”) in new stack
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] pbx.c: – Executing [s@macro-hangupcall:4] Hangup(“SIP/9120-0000368d”, “”) in new stack
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] app_macro.c: == Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/9120-0000368d’ in macro ‘hangupcall’
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] pbx.c: == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on ‘SIP/9120-0000368d’
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] app_macro.c: == Spawn extension (macro-dialout-trunk, s, 22) exited non-zero on ‘SIP/9120-0000368d’ in macro ‘dialout-trunk’
[2014-12-03 15:12:49] VERBOSE[2783][C-00001bab] pbx.c: == Spawn extension (from-internal, 79048314787, 4) exited non-zero on ‘SIP/9120-0000368d’

FreePBX Distro 6.12.65-21
Asterisk 11.14.0
CDR Report 12.0.9

I seriously need your help.

Thanks!

2

I heard somewhere that current CDR’s are not yet supported for Asterisk 13. Can anyone in the know clarify?

3

CDRs in 12 and 13 work but they work differently than in the past. For FreePBX 13 we are completely re-writing CDRs in FreePBX.

This seems more like you didnt install the call recordings module.

4

I solved the problem.

Usually we use a call recording format WAV (wav49). We have no problems before.
But in FreePBX 12 (and Asterisk 11) if call recording format wav49:

call log:
Executing [recordcheck@sub-record-check:16] NoOp(“SIP/9112-00004382”, “Starting recording: out, 79111370914”) in new stack
– Executing [recordcheck@sub-record-check:17] Set(“SIP/9112-00004382”, “AUDIOHOOK_INHERIT(MixMonitor)=yes”) in new stack
– Executing [recordcheck@sub-record-check:18] Set(“SIP/9112-00004382”, “__CALLFILENAME=out-79111370914-9112-20141205-172428-1417789468.17282”) in new stack
– Executing [recordcheck@sub-record-check:19] MixMonitor(“SIP/0102-00004382”, “2014/12/05/out-79111370914-9112-20141205-172428-1417789468.17282.wav49,ai(LOCAL_MIXMON_ID),”) in new stack
– Executing [recordcheck@sub-record-check:20] Set(“SIP/9112-00004382”, “__MIXMON_ID=0xb5dee7b8”) in new stack
– Executing [recordcheck@sub-record-check:21] Set(“SIP/9112-00004382”, “__RECORD_ID=SIP/9112-00004382”) in new stack
– Executing [recordcheck@sub-record-check:22] Set(“SIP/9112-00004382”, “__REC_STATUS=RECORDING”) in new stack
– Executing [recordcheck@sub-record-check:23] Set(“SIP/9112-00004382”, “CDR(recordingfile)=out-79111370914-9112-20141205-172428-1417789468.17282.wav49”) in new stack

As you can see It has an extension .wav49. But this file has an extension .wav at the folder var/spool/asterisk/monitor/. Therefore, there was no call recordings in CDR.

When we changed the call recording format to wav (by default) the call recordings in CDR are appear.

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