TAPI dialers

I need something to do screen pops for CRM that is not supported by the commercial module. Specifically it’s called Dolphin Management, a CRM for orthodontists. Any suggestions?

Their support people say that the phone needs to be connected to the computer but I don’t know if that is actually necessary.


Are you talking about click-to-dial or incoming calls? I have experience using ActivaTSP, which is a TAPI that allows the use of an asterisk manager user to originate calls, though I don’t think it would work for incoming call notifications.

QM does screen-pops out of queues (as long as the target CRM is web-based) and if your system is small, you may get along with the demo version.

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