System stopped processing calls

FreePBX system stops processing calls, GUI display “Can Not Connect to Asterisk” in red at top left hand corner. I disconnected all the phones rebooted the system with only one phone connected phone registered made a call to voice mail and it worked however second call immediately failed afterwards. Checked the GUI again and same message appears. I tried restarting asterisk however to no avail, seems the only way to process call again is to restart the server and it will not process anymore than one (1) call. Subsequent ones all failing. Can anyone help me with this issue?

Can’t do much without logs, but your description sounds a lot like this thread:

Thanks for responding, which logs do i need to get and from where?

I followed the response tread for examples on the logs see below.
Connected to Asterisk 15.7.2 currently running on mbjpbx (pid = 2252)
mbjpbxCLI>
mbjpbx
CLI>
mbjpbx*CLI> agi set debug on
AGI Debugging Enabled
[2019-04-05 13:01:17] WARNING[15779][C-00000001]: channel.c:4875 ast_prod: Prodd ing channel ‘SIP/1516-00000000’ failed
<SIP/1516-00000000>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000000>AGI Tx >> agi_channel: SIP/1516-00000000
<SIP/1516-00000000>AGI Tx >> agi_language: en
<SIP/1516-00000000>AGI Tx >> agi_type: SIP
<SIP/1516-00000000>AGI Tx >> agi_uniqueid: 1554487269.0
<SIP/1516-00000000>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000000>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000000>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000000>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000000>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000000>AGI Tx >> agi_callington: 0
<SIP/1516-00000000>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000000>AGI Tx >> agi_dnid: 02013058721348399
<SIP/1516-00000000>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000000>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000000>AGI Tx >> agi_extension: s
<SIP/1516-00000000>AGI Tx >> agi_priority: 5
<SIP/1516-00000000>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000000>AGI Tx >> agi_accountcode:
<SIP/1516-00000000>AGI Tx >> agi_threadid: 140130671855360
<SIP/1516-00000000>AGI Tx >> agi_arg_1:
<SIP/1516-00000000>AGI Tx >> agi_arg_2:
<SIP/1516-00000000>AGI Tx >>
<SIP/1516-00000001>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000001>AGI Tx >> agi_channel: SIP/1516-00000001
<SIP/1516-00000001>AGI Tx >> agi_language: en
<SIP/1516-00000001>AGI Tx >> agi_type: SIP
<SIP/1516-00000001>AGI Tx >> agi_uniqueid: 1554487286.1
<SIP/1516-00000001>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000001>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000001>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000001>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000001>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000001>AGI Tx >> agi_callington: 0
<SIP/1516-00000001>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000001>AGI Tx >> agi_dnid: *97
<SIP/1516-00000001>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000001>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000001>AGI Tx >> agi_extension: s
<SIP/1516-00000001>AGI Tx >> agi_priority: 5
<SIP/1516-00000001>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000001>AGI Tx >> agi_accountcode:
<SIP/1516-00000001>AGI Tx >> agi_threadid: 140130671855360
<SIP/1516-00000001>AGI Tx >> agi_arg_1:
<SIP/1516-00000001>AGI Tx >> agi_arg_2:
<SIP/1516-00000001>AGI Tx >>
<SIP/1516-00000002>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000002>AGI Tx >> agi_channel: SIP/1516-00000002
<SIP/1516-00000002>AGI Tx >> agi_language: en
<SIP/1516-00000002>AGI Tx >> agi_type: SIP
<SIP/1516-00000002>AGI Tx >> agi_uniqueid: 1554487355.2
<SIP/1516-00000002>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000002>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000002>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000002>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000002>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000002>AGI Tx >> agi_callington: 0
<SIP/1516-00000002>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000002>AGI Tx >> agi_dnid: *97
<SIP/1516-00000002>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000002>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000002>AGI Tx >> agi_extension: s
<SIP/1516-00000002>AGI Tx >> agi_priority: 5
<SIP/1516-00000002>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000002>AGI Tx >> agi_accountcode:
<SIP/1516-00000002>AGI Tx >> agi_threadid: 140128548665088
<SIP/1516-00000002>AGI Tx >> agi_arg_1:
<SIP/1516-00000002>AGI Tx >> agi_arg_2:
<SIP/1516-00000002>AGI Tx >>
<SIP/1516-00000003>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000003>AGI Tx >> agi_channel: SIP/1516-00000003
<SIP/1516-00000003>AGI Tx >> agi_language: en
<SIP/1516-00000003>AGI Tx >> agi_type: SIP
<SIP/1516-00000003>AGI Tx >> agi_uniqueid: 1554487424.3
<SIP/1516-00000003>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000003>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000003>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000003>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000003>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000003>AGI Tx >> agi_callington: 0
<SIP/1516-00000003>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000003>AGI Tx >> agi_dnid: 97
<SIP/1516-00000003>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000003>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000003>AGI Tx >> agi_extension: s
<SIP/1516-00000003>AGI Tx >> agi_priority: 5
<SIP/1516-00000003>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000003>AGI Tx >> agi_accountcode:
<SIP/1516-00000003>AGI Tx >> agi_threadid: 140130673903360
<SIP/1516-00000003>AGI Tx >> agi_arg_1:
<SIP/1516-00000003>AGI Tx >> agi_arg_2:
<SIP/1516-00000003>AGI Tx >>
mbjpbx
CLI>
<SIP/1516-00000004>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000004>AGI Tx >> agi_channel: SIP/1516-00000004
<SIP/1516-00000004>AGI Tx >> agi_language: en
<SIP/1516-00000004>AGI Tx >> agi_type: SIP
<SIP/1516-00000004>AGI Tx >> agi_uniqueid: 1554487447.4
<SIP/1516-00000004>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000004>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000004>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000004>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000004>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000004>AGI Tx >> agi_callington: 0
<SIP/1516-00000004>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000004>AGI Tx >> agi_dnid: *98
<SIP/1516-00000004>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000004>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000004>AGI Tx >> agi_extension: s
<SIP/1516-00000004>AGI Tx >> agi_priority: 5
<SIP/1516-00000004>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000004>AGI Tx >> agi_accountcode:
<SIP/1516-00000004>AGI Tx >> agi_threadid: 140128548665088
<SIP/1516-00000004>AGI Tx >> agi_arg_1:
<SIP/1516-00000004>AGI Tx >> agi_arg_2:
<SIP/1516-00000004>AGI Tx >>
<SIP/1516-00000004>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000004>AGI Tx >> agi_channel: SIP/1516-00000004
<SIP/1516-00000004>AGI Tx >> agi_language: en
<SIP/1516-00000004>AGI Tx >> agi_type: SIP
<SIP/1516-00000004>AGI Tx >> agi_uniqueid: 1554487447.4
<SIP/1516-00000004>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000004>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000004>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000004>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000004>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000004>AGI Tx >> agi_callington: 0
<SIP/1516-00000004>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000004>AGI Tx >> agi_dnid: *98
<SIP/1516-00000004>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000004>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000004>AGI Tx >> agi_extension: s
<SIP/1516-00000004>AGI Tx >> agi_priority: 5
<SIP/1516-00000004>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000004>AGI Tx >> agi_accountcode:
<SIP/1516-00000004>AGI Tx >> agi_threadid: 140128548665088
<SIP/1516-00000004>AGI Tx >> agi_arg_1:
<SIP/1516-00000004>AGI Tx >> agi_arg_2:
<SIP/1516-00000004>AGI Tx >>
<SIP/1516-00000005>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000005>AGI Tx >> agi_channel: SIP/1516-00000005
<SIP/1516-00000005>AGI Tx >> agi_language: en
<SIP/1516-00000005>AGI Tx >> agi_type: SIP
<SIP/1516-00000005>AGI Tx >> agi_uniqueid: 1554487523.5
<SIP/1516-00000005>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000005>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000005>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000005>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000005>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000005>AGI Tx >> agi_callington: 0
<SIP/1516-00000005>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000005>AGI Tx >> agi_dnid: *98
<SIP/1516-00000005>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000005>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000005>AGI Tx >> agi_extension: s
<SIP/1516-00000005>AGI Tx >> agi_priority: 5
<SIP/1516-00000005>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000005>AGI Tx >> agi_accountcode:
<SIP/1516-00000005>AGI Tx >> agi_threadid: 140128546105088
<SIP/1516-00000005>AGI Tx >> agi_arg_1:
<SIP/1516-00000005>AGI Tx >> agi_arg_2:
<SIP/1516-00000005>AGI Tx >>
<SIP/1516-00000006>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000006>AGI Tx >> agi_channel: SIP/1516-00000006
<SIP/1516-00000006>AGI Tx >> agi_language: en
<SIP/1516-00000006>AGI Tx >> agi_type: SIP
<SIP/1516-00000006>AGI Tx >> agi_uniqueid: 1554487961.6
<SIP/1516-00000006>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000006>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000006>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000006>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000006>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000006>AGI Tx >> agi_callington: 0
<SIP/1516-00000006>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000006>AGI Tx >> agi_dnid: *98
<SIP/1516-00000006>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000006>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000006>AGI Tx >> agi_extension: s
<SIP/1516-00000006>AGI Tx >> agi_priority: 5
<SIP/1516-00000006>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000006>AGI Tx >> agi_accountcode:
<SIP/1516-00000006>AGI Tx >> agi_threadid: 140130673903360
<SIP/1516-00000006>AGI Tx >> agi_arg_1:
<SIP/1516-00000006>AGI Tx >> agi_arg_2:
<SIP/1516-00000006>AGI Tx >>
<SIP/1516-00000007>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000007>AGI Tx >> agi_channel: SIP/1516-00000007
<SIP/1516-00000007>AGI Tx >> agi_language: en
<SIP/1516-00000007>AGI Tx >> agi_type: SIP
<SIP/1516-00000007>AGI Tx >> agi_uniqueid: 1554487969.7
<SIP/1516-00000007>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000007>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000007>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000007>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000007>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000007>AGI Tx >> agi_callington: 0
<SIP/1516-00000007>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000007>AGI Tx >> agi_dnid: *98
<SIP/1516-00000007>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000007>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000007>AGI Tx >> agi_extension: s
<SIP/1516-00000007>AGI Tx >> agi_priority: 5
<SIP/1516-00000007>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000007>AGI Tx >> agi_accountcode:
<SIP/1516-00000007>AGI Tx >> agi_threadid: 140130673903360
<SIP/1516-00000007>AGI Tx >> agi_arg_1:
<SIP/1516-00000007>AGI Tx >> agi_arg_2:
<SIP/1516-00000007>AGI Tx >>
<SIP/1516-00000008>AGI Tx >> agi_request: attendedtransfer-rec-restart.php
<SIP/1516-00000008>AGI Tx >> agi_channel: SIP/1516-00000008
<SIP/1516-00000008>AGI Tx >> agi_language: en
<SIP/1516-00000008>AGI Tx >> agi_type: SIP
<SIP/1516-00000008>AGI Tx >> agi_uniqueid: 1554487976.8
<SIP/1516-00000008>AGI Tx >> agi_version: 15.7.2
<SIP/1516-00000008>AGI Tx >> agi_callerid: 1516
<SIP/1516-00000008>AGI Tx >> agi_calleridname: Sly
<SIP/1516-00000008>AGI Tx >> agi_callingpres: 0
<SIP/1516-00000008>AGI Tx >> agi_callingani2: 0
<SIP/1516-00000008>AGI Tx >> agi_callington: 0
<SIP/1516-00000008>AGI Tx >> agi_callingtns: 0
<SIP/1516-00000008>AGI Tx >> agi_dnid: 98
<SIP/1516-00000008>AGI Tx >> agi_rdnis: unknown
<SIP/1516-00000008>AGI Tx >> agi_context: macro-hangupcall
<SIP/1516-00000008>AGI Tx >> agi_extension: s
<SIP/1516-00000008>AGI Tx >> agi_priority: 5
<SIP/1516-00000008>AGI Tx >> agi_enhanced: 0.0
<SIP/1516-00000008>AGI Tx >> agi_accountcode:
<SIP/1516-00000008>AGI Tx >> agi_threadid: 140130673903360
<SIP/1516-00000008>AGI Tx >> agi_arg_1:
<SIP/1516-00000008>AGI Tx >> agi_arg_2:
<SIP/1516-00000008>AGI Tx >>
[2019-04-05 13:13:50] NOTICE[2330]: chan_sip.c:24711 handle_response_peerpoke: Peer ‘1535’ is now Reachable. (200ms / 2000ms)
[2019-04-05 13:13:50] NOTICE[2330]: chan_sip.c:28523 handle_request_subscribe: Received SIP subscr ibe for peer without mailbox: 1535
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
[2019-04-05 13:14:22] ERROR[25399][C-0000000a]: res_pjsip_header_funcs.c:454 func_read_header: This function requires a PJS IP channel.
mbjpbx
CLI>

who do i need to talk to in getting support on this issue, system has been down now for 24 hours. I will pay to get this resolve.

As mentioned there, and in a few other posts, there’s an issue with that version, change to Asterisk 13 or 16 using:

asterisk-version-switch

Resolved, $400.00 later. Sangoma fixed it by reinstalling asterisk version but choosing version 16.
Thank you.

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