System recordings will not playback recorded message

Hi all,

I am running FreePBX 2.11 on Asterisk 11 and I’m having a problem recording system messages from a Polycom VVX 600 phone with camera.

When dialing *77 I can record a message, but when I press 1 to playback the recording it instantly repeats the option menu. Also when dailing *99 I get the same problem.

From the CLI logging I noticed the following:

– Executing [[email protected]:1] Goto(“SIP/2111-000004d1”, “docheck,dc_start”) in new stack
– Goto (macro-systemrecording,docheck,2)
– Executing [[email protected]:2] BackGround(“SIP/2111-000004d1”, “/var/spool/asterisk/tmp/2111-ivrrecording,m,nl,macro-systemrecording”) in new stack
[2013-11-26 10:11:57] WARNING[28395][C-000001af]: file.c:1017 ast_streamfile: Unable to open /var/spool/asterisk/tmp/2111-ivrrecording (format (ulaw|h263)): No such file or directory
[2013-11-26 10:11:57] WARNING[28395][C-000001af]: pbx.c:11181 pbx_builtin_background: ast_streamfile failed on SIP/2111-000004d1 for /var/spool/asterisk/tmp/2111-ivrrecording,m,nl,macro-systemrecording

I have checked the contents of /var/spool/asterisk/tmp and noticed there are two files:

  • 2111-ivrrecording.h263
  • 2111-ivrrecording.wav

When I remove the h263 file I am able to playback the recorded message.

When using another phone (Yealink) without camera, everything works fine, so it seems to me it is related to the set-up of a video-call. Knowing that I disabled the automatic set-up of video-calls on the Polycom, but it keeps writing the h263 file.

I reckon it should also be possible to record system messages with video phones, so am I missing something?

Best regards

Nobody having this problem?