In the System Recordings module, I cannot playback any of my recordings. When I click the blue icon in any web browser, a small window pops up, the quicktime logo is displayed briefly, then nothing happens. However, the recordings play fine in the phone system.
I also cannot play any built-in recordings. When I try to play a recording, I receive the following error in the pickup window:
No compatible wav, mp3 or gsm format found to play:
agent-login
I found bug ticket already open, so I commented on it.
I have just began sftp’ing to the box and downloading the messages to verify. Or I lay the test recordings on an announcement and pioint an unused inbound route to it so I can listen.
You wrote[quote]No compatible wav, mp3 or gsm format found to play:
agent-login[/quote]
That means that there are no .wav, .mp3 or .gsm files.
In what format have you recorded the files?
I am not sure. If I try to play the “agent-login” built-in recording, I get the “No compatible wav, mp3 or gsm format found to play: agent-login” error in the popup window.
If I try to play a recording that I recorded using the *77 feature, nothing appears in the pop-up window except for a greyed-out Quicktime icon.