Installer created a system recording for an IVR use. When they use *80 to call a phone that recording is played and then the call is connected. The same is true when they go to pick up a parked call, the recording is played then the call is connected.
We could find no programming error. We deleted the recording and the IVR and the issue still remains. I looked in the /custom folder and the file is gone. Rebooting the system did not resolve the issue.
They do not have command line access, so must have been from th gui. But his method is odd. He creates a recording just enough to get a recording code and then calls in from a phone to record using the code. He could have grabbed the system file, renamed it in the gui and the re-recorded over it?