System does not release peers (Soft phone) when they leave network

edlentz · December 30, 2021, 3:47pm

PBX version 14.0.16.11

Customer is using th Bria and ClearlyIP Anywhere apps on their cell phones. The MAX Contacts is set to 8. Often the MAX Contact for a particular peer is at max and the app won’t connect to the system anymore. resetting the cell phone has no affect. Changing the MAX Contact to 1 will drop the “Unavailable” peers but the peer numbers start to rise again. Isn’t there a timer that automatically drops the peer if unavailable for a set time?

david55 · December 30, 2021, 3:54pm

I think you want this:

github.com

asterisk/asterisk/blob/master/configs/samples/pjsip.conf.sample#L1103

    
      
          ;  SYNOPSIS: The configuration for a location of an endpoint
          ;contact=       ; Permanent contacts assigned to AoR (default: "")
          ;default_expiration=3600        ; Default expiration time in seconds for
                                          ; contacts that are dynamically bound to an AoR
                                          ; (default: "3600")
          ;mailboxes=           ; Allow subscriptions for the specified mailbox(es)
                                ; This option applies when an external entity subscribes to an AoR
                                ; for Message Waiting Indications. (default: "")
          ;voicemail_extension= ; The voicemail extension to send in the NOTIFY Message-Account header
                                ; (default: global/default_voicemail_extension)
          ;maximum_expiration=7200        ; Maximum time to keep an AoR (default: "7200")
          ;max_contacts=0 ; Maximum number of contacts that can bind to an AoR (default:
                          ; "0")
          ;minimum_expiration=60  ; Minimum keep alive time for an AoR (default: "60")
          ;remove_existing=no     ; Allow a registration to succeed by displacing any existing
                                  ; contacts that now exceed the max_contacts count.  Any
                                  ; removed contacts are the next to expire.  The behaviour is
                                  ; beneficial when rewrite_contact is enabled and max_contacts
                                  ; is greater than one.  The removed contact is likely the old
                                  ; contact created by rewrite_contact that the device is
                                  ; refreshing.

or you could use one of the remove options, a little further down. Sorry, but I don’t know if and how this translates to the GUI. You could also set a short registration time on the phones.

edlentz · December 30, 2021, 4:01pm

The Max Expiration is set to 7200 so I don’t think that is the answer, but I do like the looks of the Remove_existing tho. Now to find it in the GUI

Thanks

david55 · December 30, 2021, 4:13pm

I was suggesting drastically reducing the max expiration.

edlentz · December 30, 2021, 4:14pm

I see, We can try that

system · January 30, 2022, 4:15pm

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