You did, yes.
What I cannot do is run two parallel support instances at once. We’ve been at it a month floundering to fix something that I think should have been diagnosed with a remedy offered in days. If switching the trunks to PJSIP is the solution, weeks ago would have been the correct time for Sangoma Support to suggest that. To-date they have not.
I also could not do that during business hours for fear of causing a substantial outage and didn’t have schedule to do at the end of last week, as FreePBX changes like this of late have a way of looking like they will take minutes and actually taking hours and hours. That there is NO WAY to contact Sangoma/SIPStation support after 2:00 PM Pacific time exacerbates this issue.
We’re consultants who bill by the hour. We cannot bill ten hours in January for time diddling around with this issue, so we are forced to eat that. It reached an amount that is no longer acceptable. What has happened here is that Sangoma has cost-shifted support onto end users and customers by choosing an extremely poor system. That only saves money by burning up customer goodwill and ours is now all spent.