Supervisor don't see playback recording in freePBX UCP dashboard

FreePBX
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1

My IT Head surely change the default location where call recordings are being saved, as a result Team Leads can no longer view playback button in UCP, they cannot do call listening.

I believe that UCP will get recording data from the default location.

Question: How do we change or tell UCP to get the recording from a new location that my IT Head define. see snip image, someone said I have to look for a file and edit it there.

2

It’s impossible to know what your “IT head” did but in FreepBX you define the recordings location in “advanced settings” but you might need to enable the readonly settings

If “team leads” (whatever that is) is FreePBX compliant then . . . .

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