they provide a URL to enter into FreePBX. It works; however, every 1-3 hours (no consistency) the hold music goes quiet and you will hear nothing when you should be hearing hold music. Easyonhold confirms that the streaming URL is and has been up, further the issue seems to resolve (streamed hold music returns) if we Apply Config/fwconsole reload.
I’ve been stewing this one over for a while.
There must be another event that’s happening that is interrupting the stream; a backup perhaps… something that is interrupting the process.
You may try either running some sort of watchdog to monitor the process or (easier) just have a CRON job that re-starts the stream every hour or half hour or something, re-establishing the connection. Of course, there will be a slight interruption in your MOH while that happens, but it’s better than it being dead air until you discover it’s not working.