I have an install of 22 Polycom phones (probably not related to the phones anyway). All the extensions have a voicemail box. The extension numbers run from 101 to 122.
From at least three phones I have tried to dial *110 and I get a message from the system "Phone (insert the calling phone extension number here) is currently unavailable, good Bye. This happens from voicemail box 110 to 119. All the othere work fine. If I dial the extension it rings and goes into the mailbox correctly.
I have deleted one of the offending extensions and re-created it and defaulted the phone and reprovisioned it, using the EPM.
Here is an excerpt of the log:
[2013-12-16 14:05:51] VERBOSE app_dial.c: – Called SIP/sipcqsimple/19898474834
[2013-12-16 14:05:51] VERBOSE file.c: – <SIP/104-00002803> Playing ‘digits/4.ulaw’ (language ‘en’)
[2013-12-16 14:05:52] VERBOSE pbx.c: – Executing [[email protected]:4] Playback(“SIP/104-00002803”, “is-curntly-unavail&vm-goodbye”) in new stack
[2013-12-16 14:05:52] VERBOSE file.c: – <SIP/104-00002803> Playing ‘is-curntly-unavail.ulaw’ (language ‘en’)
[2013-12-16 14:05:54] VERBOSE file.c: – <SIP/104-00002803> Playing ‘vm-goodbye.ulaw’ (language ‘en’)
The only thread I can see is that the extensions that are affected start with 11. I have not changed any dial plans or dial rules in either the phone system or the phones them selves.
Any ideas? Suggestions as to what I may have going on greatly appreciated!