Strange Pause Behavior In Queues

[lgaetz (Lorne Gaetz)]

As a PBXact user open a ticket at portal.sangoma.com and reference this issue:
[FREEPBX-20255] Queue agent cannot Unpause after Autopause if a Caller is waiting in Queue - Sangoma Issue Tracker

Agent can't Unpause after AutoPause if Queue caller is waiting

I’ve set up Queues and have assigned static agents. AutoPause is selected for the Queue, and “AutoPause on Unavailable” is set to YES In testing, I’ve found the following behavior: • An agent that has been AutoPaused after not answering a Queue call cannot UnPause while a caller is waiting in the queue with no other message playing to them. • When (star)46*EXT is entered (via a programmed BLF or via keypad) the UnPause message plays on the Agent’s extension, the BLF button goes from Red to Gr…