Strange behavior in number of incoming calls

General Help
1

Hi everyone,

I have installed Asternic Call Center Stats on top of Asterisk/FreePBX and something strange happened this morning. I have multiple queues and my agents are all assigned to every queue. However, this morning, Agent A came at 7:00 a.m. and the other two (B and C) at 10:00 (login times).

In the stats it seems as that Agent B and Agent C had to cath up until reaching the number of attended calls that Agent A had in 7:00-10:00 period. So Agent A didn’t receive any call in one hour until the other two had a similar amount of answered calls…

Does anyone know why this happens? I have set rrobin with memory…

Don’t know if any other option is making it behave like this.

2

Hi probably best contacting Nicolas and his support team at http://support.asternic.biz

3

This is something that Asterisk is doing, not Asternic’s software. They might now what happens, but is not their issue.

4