I have 2 Asterisk Environments. 1 is our Call Centre switch . The 2nd is an SBC. I need a way to call into a DID on the SBC and be connected as if I am the audio for an extension on the primary switch.
Primary switch as an extension setup of 9001. I want to call the SBC 555-555-5555 and essentially have an open audio path on extension 9001 so that any calls that are passed to 9001 after that I will hear and be able to interact with…
I dont think I articulated myself well. Basically im looking for an old school way of connecting in to listen for calls. Instead of a soft phone client I want to be able to dial a number and have the system act like im registered as a client to that extension…
That’s handled by our CTI server so when the call is passed to the extension it will trigger a screen pop in an application. I basically just need the audio of an extension to be registered or triggered by dialing in through a DID vs registering a soft phone client. The reason is the agents have poor internet connectivity in their homes but have good phone lines they can call a number .