For queues that are set to Record, can an agent in the queue stop recording to gather Credit Card information? I see that an extension (user) may disable On-Demand recording (*1), but what about Recording set from a queue?
For queues that are set to Record, can an agent in the queue stop recording to gather Credit Card information? I see that an extension (user) may disable On-Demand recording (*1), but what about Recording set from a queue?