Ok - I have been moving all my boxes around and twice now, this has happened - the first time it happened, the customer was smart enough to call when they did it - this morning, the customer only called saying their system was “down” because they could no longer get into the GUI.
In case anybody doesn’t know, for a while after a box is registered and set up, it will prompt you to register the box - away from the reseller (me) - I understand why Sangoma is trying to bypass me and establish a direct relationship with the end-user, but in the process of doing this (both times) it creates a new deployment and nukes all the licensing for any paid modules.
It also tries to force you to connect in the Web Interface to the non-https port on the box to update - in the case of our machines, we do not expose that interface to the outside world - yet another problem.
Look, if Sangoma wants to find out about the actual end-customers for Marketing, I am OK (but not thrilled) with that - but asking them to register the box which then disconnects all the commercial licensing it stupid and customer-hostile.
As a reseller, it’s downright aggressive!