I’m looking for a second set of eyes on a strange issue that I seem to be having with FreePBX Queues and Follow-Me.
We currently are running FreePBX Distro Version 5.211.65-21 with Asterisk Version 11.14.2 and Queues Version 220.127.116.11.
We have three extensions defined in the extensions module - 100, 110, and 120
All three extensions have Follow-Me configured that include a softphone extension, 101, 111, and 121 respectively, and the cell phone of each user assigned to each particular extension.
Currently, no physical devices have been assigned extensions 100, 110, or 120. Softphone extensions are active. When you dial in to our IVR and manually dial 100, 110, or 120, Follow-Me properly executes and rings the users softphone and cell phone.
Statically assigning extensions 100, 110, and 120 to a Queue results in a calling party being placed into the queue but no agents softphone or cell phone being called.
I can provide configuration files or call traces upon request.
Any help is appreciated.