Hello,
I have a problematic queue which has a static agent. This static agent was on Zoiper softphone and it all worked well. Then we got a Polycom 335 instead of the Zoiper and this 335 went through a series of provisioning issues which got resolved in the end. But by the time the 335 got provisioned fine and started working - the queue went bonkers.
Everytime we press the selection for IVR, on CLI we see it entering the queue, but no ringing. Logs and config below:
PROBLEM QUEUE:
[302]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=yes
eventmemberstatus=yes
eventwhencalled=no
joinempty=no
leavewhenempty=no
maxlen=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=1
ringinuse=yes
servicelevel=60
strategy=rrmemory
timeout=15
weight=0
wrapuptime=1
member=Local/102@from-queue/n,0,Mark,SIP/102
WORKING QUEUE (Mixture of Zoiper/Polycom)
[303]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=yes
eventmemberstatus=no
eventwhencalled=no
joinempty=yes
leavewhenempty=no
maxlen=0
monitor-type=mixmonitor
monitor-format=wav
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=5
ringinuse=yes
servicelevel=60
strategy=rrmemory
timeout=15
weight=0
wrapuptime=2
member=Local/140@from-queue/n,0
member=Local/136@from-queue/n,0
member=Local/145@from-queue/n,0
member=Local/141@from-queue/n,0,Adrian,SIP/6002
QUEUE_LOG
[root@capitalife ~]# tail -F /var/log/asterisk/queue_log
1341389147|1341389147.12662|302|NONE|ENTERQUEUE||102|1
1341389153|1341389147.12662|302|NONE|ABANDON|1|1|6
1341389177|1341389177.12665|303|NONE|ENTERQUEUE||102|1
1341389177|1341389177.12665|303|Local/140@from-queue/n|RINGNOANSWER|0
1341389190|1341389177.12665|303|NONE|ABANDON|1|1|13
CLI:
Verbosity is at least 11
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
– Executing [302@from-internal:1] Macro(“SIP/6010-00000a0d”, “user-callerid,”) in new stack
– Executing [s@macro-user-callerid:1] Set(“SIP/6010-00000a0d”, “AMPUSER=6010”) in new stack
– Executing [s@macro-user-callerid:2] GotoIf(“SIP/6010-00000a0d”, “0?report”) in new stack
– Executing [s@macro-user-callerid:3] ExecIf(“SIP/6010-00000a0d”, “1?Set(REALCALLERIDNUM=6010)”) in new stack
– Executing [s@macro-user-callerid:4] Set(“SIP/6010-00000a0d”, “AMPUSER=102”) in new stack
– Executing [s@macro-user-callerid:5] Set(“SIP/6010-00000a0d”, “AMPUSERCIDNAME=Mark”) in new stack
– Executing [s@macro-user-callerid:6] GotoIf(“SIP/6010-00000a0d”, “0?report”) in new stack
– Executing [s@macro-user-callerid:7] Set(“SIP/6010-00000a0d”, “AMPUSERCID=102”) in new stack
– Executing [s@macro-user-callerid:8] Set(“SIP/6010-00000a0d”, “CALLERID(all)=“Mark” <102>”) in new stack
– Executing [s@macro-user-callerid:9] ExecIf(“SIP/6010-00000a0d”, “0?Set(CHANNEL(language)=)”) in new stack
– Executing [s@macro-user-callerid:10] GotoIf(“SIP/6010-00000a0d”, “0?continue”) in new stack
– Executing [s@macro-user-callerid:11] Set(“SIP/6010-00000a0d”, “__TTL=64”) in new stack
– Executing [s@macro-user-callerid:12] GotoIf(“SIP/6010-00000a0d”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,19)
– Executing [s@macro-user-callerid:19] Set(“SIP/6010-00000a0d”, “CALLERID(number)=102”) in new stack
– Executing [s@macro-user-callerid:20] Set(“SIP/6010-00000a0d”, “CALLERID(name)=Mark”) in new stack
– Executing [s@macro-user-callerid:21] NoOp(“SIP/6010-00000a0d”, “Using CallerID “Mark” <102>”) in new stack
– Executing [302@from-internal:2] Answer(“SIP/6010-00000a0d”, “”) in new stack
– Executing [302@from-internal:3] Set(“SIP/6010-00000a0d”, “__BLKVM_OVERRIDE=BLKVM/302/SIP/6010-00000a0d”) in new stack
– Executing [302@from-internal:4] Set(“SIP/6010-00000a0d”, “__BLKVM_BASE=302”) in new stack
– Executing [302@from-internal:5] Set(“SIP/6010-00000a0d”, “DB(BLKVM/302/SIP/6010-00000a0d)=TRUE”) in new stack
– Executing [302@from-internal:6] ExecIf(“SIP/6010-00000a0d”, “1?Set(_DIAL_OPTIONS=tM(auto-blkvm))”) in new stack
– Executing [302@from-internal:7] Set(“SIP/6010-00000a0d”, “__NODEST=302”) in new stack
– Executing [302@from-internal:8] Set(“SIP/6010-00000a0d”, “MONITOR_FILENAME=/var/spool/asterisk/monitor/q302-20120704-160734-1341389253.12673”) in new stack
– Executing [302@from-internal:9] Queue(“SIP/6010-00000a0d”, “302,t,”) in new stack
– Started music on hold, class ‘default’, on SIP/6010-00000a0d
…after the MOH, there’s no activity on that call.
Please help.