Static Agents using external Phone Number

Hi

I am using QUEUEs with Static Agents
most of the static agents are extensions
one of the agents is an external phone number

I have noticed that it takes a full 10 seconds before the external phone number rings
while the extensions are ringing.

Is there a way to fix this so that the external phone rings at the same time as the local extensions ?

Thanks
Walt

What type trunk are you using for the outbound call?

BF

Hi

Using T1 Trunk and a Sangoma Card

Thanks
Walt

Hi
Is there a way for inbound routes to call a cellular phone number
How do I set this up ?

Thanks
Walt

Hi

Is there a way for inbound calls to be forwarded to an external Cellular Number immediately ?

How do I set this up ?

Thanks
Walt

I think the problem you are having is that connecting to a PSTN number simply takes time for the call setup. Internally, the connection takes almost no time, but calling an external number can take a little longer.

The way I set up an external call to forward to another external number:

Create a custom extension, setting it up as you would any extension.

In the custom dial string box put whatever command you need to dial out on a trunk. In my system with a PRI and ZAP trunks, my custom command is:

zap/g0/xxxxxxxxxx

Where xxxxxxxxxx is the number to dial.

BF

Hi

I have a T1 connection - 24 channels not PSTN
using a Sangoma Card

I have it set up with a Zap trunk

How do I connect the extension to the custom Trunk ?

Thanks
Walt

Hi

Can the system dial my mobile phone to notify me
that someone has left a voice message - is this possible ?

thanks
Walt

That’s the same setup I have. You’d use the same custom dial string. zap/g0/xxxxxxxx.

You can have the system send you an Email/Instant message when you have VP.

Put your cell phone’s IM address in the pager field.

BF

By the way…

Telephony terms:

PSTN – Public Switched Telephone Network

POTS – Plain Old Telephone System (Tip and Ring Copper)

PRI – Primary Rate Interface.

Both POTS and PRI are ways to connect to the PSTN.

Bill

Thank you for the information

But where do I put the Instant Message info and how ?

Thanks
Walt

hi
ok - I got the instant message to work
Thank you
Walt

Great!!!

Bill