Static agents in queue not ringing

1

Hi, I have sometimes static agents in queue not ringing

“queue show 702” says:

702 has 0 calls (max unlimited) in ‘ringall’ strategy (3s holdtime, 7s talktime), W:0, C:2, A:25, SL:100.0% within 60s
Members:
Cordless (Local/109@from-queue/n from hint:109@ext-local) (ringinuse enabled) (Invalid) has taken no calls yet
Centralino (Local/100@from-queue/n from hint:100@ext-local) (ringinuse enabled) (Invalid) has taken no calls yet

I have to fix with fwconsole reload, at least once a month
why is this ? I can’t wait for people asking me “why our phone are not ringing?”

2

What version of Asterisk? The Invalid is a clue, the queue is not getting the status of the hint for some reason.

3

Asterisk 13.18.3

When is usually endpoint queried for state ?
At time intervals ?, at boot ?

I don’t understand why state goes Invalid, randomly in time…

4

I have investigated further with customer,
He told me the issue is present when pbx reboots (they have issues with faulty mains/UPS) !!

Probably those extension aren’t ready when queried for hints.
Why is this ? Any workaround ?

Thank you

5

Logs would help a lot at this point.

6

It seems solved by disabling ‘Dynamically Generate Hints’ in advanced settings.

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7

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