I did search around the forums first but I don’t see a “Softphone reconnecting…” issue similar to mine.
We recently started having employees work from home due to COVID-19.
Everyone’s Zulu Desktop soft phone seems to be running great but every once in a while we get a Zulu soft phone client that will say “Softphone reconnecting…” and it won’t make or take any calls. This will happen out of the blue, even after the employee has been recently using the phone with no issues and it never actually re-connects.
Our current fix is to “Quit” Zulu down by the time clock in the bottom right hand corner of the screen, then to re-open Zulu. After it re-opens it immediately connects and is back online / working properly.
This can happen a few times a day, or zero times a week to any random user, on any internet connection from slow DSL connections to fast cable/fiber connections. We have 2 completely different VPN clients and the problem exists via either VPN connection.
Otherwise the Zulu soft phone seems to work pretty good, no other issues.
Zulu version 3.4.1
Current Asterisk Version: 13.32.0
PBX Firmware: 12.7.6-2002-2.sng7
PBX Service Pack: 18.104.22.168
Anyone have any ideas?