Hello is there a way to announce if there if there is a Spanish caller? I have in the IVR press 6 for Spanish. and it rings to the phones but no way of telling if the caller is Spanish or not.
You could do this via caller ID, or if you use the queues function, you can “whisper” the call type to the agent as they answer the phone.
https://wiki.freepbx.org/display/FPG/Queues+Module+User+Guide#QueuesModuleUserGuide-QueuePlusOptions
Agent Announcement
Another option could be distinctive rings.
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