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Spanish calls?


(Joseph Chrzempiec) #1

Hello is there a way to announce if there if there is a Spanish caller? I have in the IVR press 6 for Spanish. and it rings to the phones but no way of telling if the caller is Spanish or not.


#2

You could do this via caller ID, or if you use the queues function, you can “whisper” the call type to the agent as they answer the phone.

https://wiki.freepbx.org/display/FPG/Queues+Module+User+Guide#QueuesModuleUserGuide-QueuePlusOptions

Agent Announcement

Another option could be distinctive rings.


(system) closed #3

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