Some strange DND reality

[inferno (RZ)]

Today I’m experiencing some strange behavior.

From the CLI I see this:

*CLI> database showkey DND/300
/DND/300                                          : xx.2x.2xx.1x:1024:18x:x01:sip:[email protected]:1024

So asterisk doesn’t dial extension 300 because of DND / busy.

This database key/value cannot be deleted from CLI. Both database del DND 300 and database deltree DND are removing the dnd of other extensions but not this 300

core reload / core restart / fwconsole restart don’t help, this key/value still exists…

Have someone seen this before? Is there any other method to remove the extension’s dnd from the database?

Thx!

[cynjut (Dave Burgess)]

Many phones do their own DND outside the control of FreePBX. Make sure you’ve turned off the phone’s DND as well.

[inferno (RZ)]

Dave,

It’s a Yealink phone. The 300 extension. The dnd is turned off.

The strange thing is the value of the key: it looks like some registration string from the extension 201 (gigaset dect)

Normally the key should be YES…

[inferno (RZ)]

Finally we resolved this issue.

TheAsterisk SQLite internal database got a little bit corrupted. This wasn’t visible in the logs or somewhere else - we only seen some strange behavior of DND (the last time the key /DND/300 had a value ‘RINGING’ instead of YES )

So we repaired the database (there are a lot of tutorials online - mostly recommend to dump the DB and import it again).

Don’t forget to change the owner/group of the sqlite database file to asterisk…