ok for some reason this morning when I come in, ALL of them are gone? I restart my PBX every morning, so I don’t understand why they are gone this morning but just wanted to give you a heads up?
did you disable webrtc in the UCP settings? That will make them all go away.
1 Like
no, and they are back today, 
They will always show up if you told usermanager to create webrtc or Zulu as both UCP and Zulu create additional devices tied to the primary extension as additional devices. Asterisk will show them as they are SiP devices. We can’t control asterisk to hide them as they are devices.
They show offline as you don’t have Zulu or webrtc connected. If your not using webrtc or Zulu for users then disable it in the users.
1 Like
Thanks Tony for the info, and yes I do have Zulu for these users and others, and some of them are offline right now, but they never show online? even when they login to their machines and zulu gets connected, they still show offline. I guess that is my question now.
Just in case someone else runs into this, I finally found why mine were showing offline, in UCP, then under Zulu Tab, my users did not have one of the options clicked, after I clicked Inherit, and reloaded Freepbx, the offlines went away…
ok, I guess I was a little quick on the solved part… so when I clicked inherit on the zulu tab, that turned zulu off for my users… so this morning all of them have a red “x” on there systray icon for zulu. when I turn zulu on for each user in zulu (top tab) in the above picture, the bottom zulu tab goes back to unselected… so now I’m caught in a mess! Please advise!
That image above is only for showing the download links in UCP. I think you are confused.
1 Like
Yes, definitely confused… but at least the unspecified sip users are still gone… I have no idea what I did to rid them though…
ok can you tell me how to get the offline’s to go away? I don’t mind the 90Ext numbers showing up, but I can’t handle them showing up offline.
Sorry you are asking for the impossible.
really? they are supposed to show as offline?
Yes. If the users are not currently logged into UCP/Zulu/Anything Else.
but they are logged in… that was the part that is so weird…
Then the browser/setup they are using does not support WebRTC. There is nothing weird about this.
we only use Zulu…
Ok. Then your firewall is blocking the softphone in Zulu. As in it’s not connected at all. If you need support with this functionality you should look at our wiki as to what ports to open.
http://wiki.freepbx.org/display/ZU/Softphone+Connectiveity+Troubleshooting
I’ll look over the link, thanks, but just so we are on the same page… everything with zulu is working properly, and to me if something wasn’t configured correct, I.E. Firewall issues, seems like zulu would not work on the desktops? Just throwing that out there…
No this is not correct thinking. Zulu is a dynamic application and will work based on different setups. If you don’t allow or block the softphone it just won’t show up. There would be no reason to block all of zulu for softphone issues.
ok fair enough, I read over the link, and see where I have gone astray thanks for helping me understand.
1 Like