[Solved] Queue Break out at anytime

Hi all,

Just wondering if I set the frequency of the Queue Break Out IVR to 0 sec, would that mean the caller could use one of the IVR options at anytime?

Our customer has MOH with promotional announcements, and also states randomly “Push 1 to leave a message” - would like it so that the caller can push 1 to break out to voicemail at any time while they’re being held by the queue.


Just played around with it … the repeat frequency doesn’t seem to matter about when the user inputs a choice.

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