[SOLVED] Paging Groups Stopped Working After Update

General Help
1

Hi,

I did an update a couple days ago and now paging has stopped working. If I wireshark the pbx and try to send a page, I see no sip traffic being sent to the extension in the paging group. Here are the updates that were applied:

arimanager 13.0.4 (current: 13.0.3)
backup 13.0.21.9 (current: 13.0.21.8)
blacklist 13.0.10 (current: 13.0.9)
bria 13.0.13 (current: 13.0.12)
cdr 13.0.28 (current: 13.0.27)
certman 13.0.17 (current: 13.0.12)
contactmanager 13.0.28 (current: 13.0.23)
core 13.0.75 (current: 13.0.67)
dahdiconfig 13.0.14 (current: 13.0.13)
dashboard 13.0.22.1 (current: 13.0.21)
daynight 13.0.10 (current: 13.0.9)
endpoint 13.0.50.1 (current: 13.0.39)
extensionroutes 13.0.9.1 (current: 13.0.8)
findmefollow 13.0.29 (current: 13.0.28)
firewall 13.0.27.1 (current: 13.0.21)
framework 13.0.113 (current: 13.0.101)
freepbx_ha 13.0.8.5 (current: 13.0.7.2)
paging 13.0.14.1 (current: 13.0.14)
recording_report 13.0.21 (current: 13.0.20)
restapi 13.0.18.6 (current: 13.0.18.3)
restapps 13.0.27 (current: 13.0.13)
ringgroups 13.0.18 (current: 13.0.17)
sipsettings 13.0.19 (current: 13.0.18)
soundlang 13.0.11 (current: 13.0.10)
superfecta 13.0.3.12 (current: 13.0.3.10)
sysadmin 13.0.56.1 (current: 13.0.49)
timeconditions 13.0.29 (current: 13.0.26)
ucp 13.0.30 (current: 13.0.27)
ucpnode 13.0.27 (current: 13.0.22)
userman 13.0.61 (current: 13.0.55)
voicemail 13.0.43 (current: 13.0.37)
vqplus 13.0.20 (current: 13.0.19)
webrtc 13.0.20 (current: 13.0.16)
xmpp 13.0.9 (current: 13.0.6)`

And here is console output during a page:

  -- Executing [[email protected]:1] Goto("PJSIP/150-000000c2", "app-pagegroups,2002,1") in new stack
    -- Goto (app-pagegroups,2002,1)
    -- Executing [[email protected]:1] Macro("PJSIP/150-000000c2", "user-callerid,") in new stack
    -- Executing [[email protected]:1] Set("PJSIP/150-000000c2", "TOUCH_MONITOR=1462891750.280") in new stack
    -- Executing [[email protected]:2] Set("PJSIP/150-000000c2", "AMPUSER=150") in new stack
    -- Executing [[email protected]:3] GotoIf("PJSIP/150-000000c2", "0?report") in new stack
    -- Executing [[email protected]:4] ExecIf("PJSIP/150-000000c2", "1?Set(REALCALLERIDNUM=150)") in new stack
    -- Executing [[email protected]:5] Set("PJSIP/150-000000c2", "AMPUSER=150") in new stack
    -- Executing [[email protected]:6] GotoIf("PJSIP/150-000000c2", "0?limit") in new stack
    -- Executing [[email protected]:7] Set("PJSIP/150-000000c2", "AMPUSERCIDNAME=Kevin Garman") in new stack
    -- Executing [[email protected]:8] GotoIf("PJSIP/150-000000c2", "0?report") in new stack
    -- Executing [[email protected]:9] Set("PJSIP/150-000000c2", "AMPUSERCID=150") in new stack
    -- Executing [[email protected]:10] Set("PJSIP/150-000000c2", "__DIAL_OPTIONS=Ttr") in new stack
    -- Executing [[email protected]:11] Set("PJSIP/150-000000c2", "CALLERID(all)="Kevin Garman" <150>") in new stack
    -- Executing [[email protected]:12] GotoIf("PJSIP/150-000000c2", "0?limit") in new stack
    -- Executing [[email protected]:13] ExecIf("PJSIP/150-000000c2", "0?Set(GROUP(concurrency_limit)=150)") in new stack
    -- Executing [[email protected]:14] ExecIf("PJSIP/150-000000c2", "0?Set(CHANNEL(language)=)") in new stack
    -- Executing [[email protected]:15] GotoIf("PJSIP/150-000000c2", "0?continue") in new stack
    -- Executing [[email protected]:16] ExecIf("PJSIP/150-000000c2", "1?Set(__CALLEE_ACCOUNCODE=)") in new stack
    -- Executing [[email protected]:17] Set("PJSIP/150-000000c2", "__TTL=64") in new stack
    -- Executing [[email protected]:18] GotoIf("PJSIP/150-000000c2", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,29)
    -- Executing [[email protected]:29] Set("PJSIP/150-000000c2", "CALLERID(number)=150") in new stack
    -- Executing [[email protected]:30] Set("PJSIP/150-000000c2", "CALLERID(name)=Kevin Garman") in new stack
    -- Executing [[email protected]:31] Set("PJSIP/150-000000c2", "CDR(cnum)=150") in new stack
    -- Executing [[email protected]:32] Set("PJSIP/150-000000c2", "CDR(cnam)=Kevin Garman") in new stack
    -- Executing [[email protected]:33] Set("PJSIP/150-000000c2", "CHANNEL(language)=en") in new stack
    -- Executing [[email protected]:2] Set("PJSIP/150-000000c2", "_PAGEGROUP=2002") in new stack
    -- Executing [[email protected]:3] GotoIf("PJSIP/150-000000c2", "1?:busy") in new stack
    -- Executing [[email protected]:4] Set("PJSIP/150-000000c2", "DEVICE_STATE(Custom:PAGE2002)=INUSE") in new stack
    -- Executing [[email protected]:5] Gosub("PJSIP/150-000000c2", "app-paging,ssetup,1()") in new stack
    -- Executing [[email protected]:1] Set("PJSIP/150-000000c2", "_SIPURI=") in new stack
    -- Executing [[email protected]:2] Set("PJSIP/150-000000c2", "_ALERTINFO=Ring Answer") in new stack
    -- Executing [[email protected]:3] Set("PJSIP/150-000000c2", "_CALLINFO=<uri>;answer-after=0") in new stack
    -- Executing [[email protected]:4] Set("PJSIP/150-000000c2", "_SIPURI=intercom=true") in new stack
    -- Executing [[email protected]:5] Set("PJSIP/150-000000c2", "_DTIME=5") in new stack
    -- Executing [[email protected]:6] Set("PJSIP/150-000000c2", "_ANSWERMACRO=") in new stack
    -- Executing [[email protected]:7] Set("PJSIP/150-000000c2", "PAGE_CONF=1462891751510") in new stack
    -- Executing [[email protected]:8] Return("PJSIP/150-000000c2", "") in new stack
    -- Executing [[email protected]:6] Set("PJSIP/150-000000c2", "PAGEMODE=PAGE") in new stack
    -- Executing [[email protected]:7] Set("PJSIP/150-000000c2", "PAGE_MEMBERS=502") in new stack
    -- Executing [[email protected]:8] Set("PJSIP/150-000000c2", "PAGE_CONF_OPTS=duplex") in new stack
    -- Executing [[email protected]:9] Set("PJSIP/150-000000c2", "ANNOUNCEMENT=beep") in new stack
    -- Executing [[email protected]:10] AGI("PJSIP/150-000000c2", "page.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/page.agi
    -- Called [email protected]
    -- Executing [[email protected]:1] Wait("Local/[email protected];2", "1") in new stack
    -- Called [email protected]
    -- Executing [[email protected]:1] Wait("Local/[email protected];2", "1") in new stack
    -- <PJSIP/150-000000c2>AGI Script page.agi completed, returning 0
    -- Executing [[email protected]:11] Set("PJSIP/150-000000c2", "CONFBRIDGE(user,template)=page_user_duplex") in new stack
    -- Executing [[email protected]:12] Set("PJSIP/150-000000c2", "CONFBRIDGE(user,admin)=yes") in new stack
    -- Executing [[email protected]:13] Set("PJSIP/150-000000c2", "CONFBRIDGE(user,marked)=yes") in new stack
    -- Executing [[email protected]:14] Answer("PJSIP/150-000000c2", "") in new stack
    -- Executing [[email protected]:15] ConfBridge("PJSIP/150-000000c2", "1462891751510,,,admin_menu") in new stack
    -- Channel PJSIP/150-000000c2 joined 'softmix' base-bridge <720c5011-5ac5-481f-9eab-3a5e47017f2e>
    -- Executing [[email protected]:2] Answer("Local/[email protected];2", "") in new stack
    -- Local/[email protected];1 answered
    -- Executing [[email protected]:3] Set("Local/[email protected];2", "CONFBRIDGE(user,template)=page_user_duplex") in new stack
    -- Executing [[email protected]:4] Set("Local/[email protected];2", "CONFBRIDGE(user,marked)=yes") in new stack
    -- Executing [[email protected]:5] ConfBridge("Local/[email protected];2", "1462891751510,,,") in new stack
    -- Channel Local/[email protected];2 joined 'softmix' base-bridge <720c5011-5ac5-481f-9eab-3a5e47017f2e>
    -- Executing [[email protected]:2] Answer("Local/[email protected];2", "") in new stack
    -- Local/[email protected];1 answered
    -- <Local/[email protected];1> Playing 'beep.gsm' (language 'en')
    -- Executing [[email protected]:3] Set("Local/[email protected];2", "CONFBRIDGE(user,template)=page_user_duplex") in new stack
    -- Executing [[email protected]:4] Set("Local/[email protected];2", "CONFBRIDGE(user,marked)=yes") in new stack
    -- Executing [[email protected]:5] ConfBridge("Local/[email protected];2", "1462891751510,,,") in new stack
    -- Channel Local/[email protected]age-stream-00000016;2 joined 'softmix' base-bridge <720c5011-5ac5-481f-9eab-3a5e47017f2e>
    -- Channel Local/[email protected];2 left 'softmix' base-bridge <720c5011-5ac5-481f-9eab-3a5e47017f2e>
[2016-05-10 09:49:16] NOTICE[31412]: res_pjsip_exten_state.c:356 new_subscribe: Extension state subscription failed: Extension 170 does not exist in context 'from-internal' or has no associated hint
    -- Channel PJSIP/150-000000c2 left 'softmix' base-bridge <720c5011-5ac5-481f-9eab-3a5e47017f2e>
    -- Executing [[email protected]:1] ExecIf("PJSIP/150-000000c2", "1?Set(DEVICE_STATE(Custom:PAGE2002)=NOT_INUSE)") in new stack
    -- Channel Local/[email protected];2 left 'softmix' base-bridge <720c5011-5ac5-481f-9eab-3a5e47017f2e>

Anyone else seeing this?

Thanks,
Kevin

2

I too am having the same issue with Paging all of a sudden. Version 13.0.115 running on a customers machine. Of course they use the paging feature quit a bit and I cannot find the reason it just stopped. I made sure to switch the paging module to the confbridge. For some reason, the other one was the default. But after restarting, the paging feature still does not work for them.

cd vac.JPG1253×110 25.8 KB

In the CDR , I see this. I used to see all of the extensions answering the page. I continue to look for answers.

3

Result of the page in the CLI.

  -- Executing [[email protected]:1] Goto("PJSIP/505-00000023", "app-pagegroups,500,1") in new stack
    -- Goto (app-pagegroups,500,1)
    -- Executing [[email protected]:1] Macro("PJSIP/505-00000023", "user-callerid,") in new stack
    -- Executing [[email protected]:1] Set("PJSIP/505-00000023", "TOUCH_MONITOR=1463058665.105") in new stack
    -- Executing [[email protected]:2] Set("PJSIP/505-00000023", "AMPUSER=505") in new stack
    -- Executing [[email protected]:3] GotoIf("PJSIP/505-00000023", "0?report") in new stack
    -- Executing [[email protected]:4] ExecIf("PJSIP/505-00000023", "1?Set(REALCALLERIDNUM=505)") in new stack
    -- Executing [[email protected]:5] Set("PJSIP/505-00000023", "AMPUSER=505") in new stack
    -- Executing [[email protected]:6] GotoIf("PJSIP/505-00000023", "0?limit") in new stack
    -- Executing [[email protected]:7] Set("PJSIP/505-00000023", "AMPUSERCIDNAME=Lewis Test Softphone") in new stack
    -- Executing [[email protected]:8] GotoIf("PJSIP/505-00000023", "0?report") in new stack
    -- Executing [[email protected]:9] Set("PJSIP/505-00000023", "AMPUSERCID=505") in new stack
    -- Executing [[email protected]:10] Set("PJSIP/505-00000023", "__DIAL_OPTIONS=Ttr") in new stack
    -- Executing [[email protected]:11] Set("PJSIP/505-00000023", "CALLERID(all)="Lewis Test Softphone" <505>") in new stack
    -- Executing [[email protected]:12] GotoIf("PJSIP/505-00000023", "0?limit") in new stack
    -- Executing [[email protected]:13] ExecIf("PJSIP/505-00000023", "0?Set(GROUP(concurrency_limit)=505)") in new stack
    -- Executing [[email protected]:14] ExecIf("PJSIP/505-00000023", "0?Set(CHANNEL(language)=)") in new stack
    -- Executing [[email protected]:15] GotoIf("PJSIP/505-00000023", "0?continue") in new stack
    -- Executing [[email protected]:16] ExecIf("PJSIP/505-00000023", "1?Set(__CALLEE_ACCOUNCODE=)") in new stack
    -- Executing [[email protected]:17] Set("PJSIP/505-00000023", "__TTL=64") in new stack
    -- Executing [[email protected]:18] GotoIf("PJSIP/505-00000023", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,29)
    -- Executing [[email protected]:29] Set("PJSIP/505-00000023", "CALLERID(number)=505") in new stack
    -- Executing [[email protected]:30] Set("PJSIP/505-00000023", "CALLERID(name)=Lewis Test Softphone") in new stack
    -- Executing [[email protected]:31] Set("PJSIP/505-00000023", "CDR(cnum)=505") in new stack
    -- Executing [[email protected]:32] Set("PJSIP/505-00000023", "CDR(cnam)=Lewis Test Softphone") in new stack
    -- Executing [[email protected]:33] Set("PJSIP/505-00000023", "CHANNEL(language)=en") in new stack
    -- Executing [[email protected]:2] Set("PJSIP/505-00000023", "_PAGEGROUP=500") in new stack
    -- Executing [[email protected]:3] GotoIf("PJSIP/505-00000023", "1?:busy") in new stack
    -- Executing [[email protected]:4] Set("PJSIP/505-00000023", "DEVICE_STATE(Custom:PAGE500)=INUSE") in new stack
    -- Executing [[email protected]:5] Gosub("PJSIP/505-00000023", "app-paging,ssetup,1()") in new stack
    -- Executing [[email protected]:1] Set("PJSIP/505-00000023", "_SIPURI=") in new stack
    -- Executing [[email protected]:2] Set("PJSIP/505-00000023", "_ALERTINFO=Ring Answer") in new stack
    -- Executing [[email protected]:3] Set("PJSIP/505-00000023", "_CALLINFO=<uri>;answer-after=0") in new stack
    -- Executing [[email protected]:4] Set("PJSIP/505-00000023", "_SIPURI=intercom=true") in new stack
    -- Executing [[email protected]:5] Set("PJSIP/505-00000023", "_DTIME=5") in new stack
    -- Executing [[email protected]:6] Set("PJSIP/505-00000023", "_ANSWERMACRO=") in new stack
    -- Executing [[email protected]:7] Set("PJSIP/505-00000023", "PAGE_CONF=1463058665610") in new stack
    -- Executing [[email protected]:8] Return("PJSIP/505-00000023", "") in new stack
    -- Executing [[email protected]:6] Set("PJSIP/505-00000023", "PAGEMODE=PAGE") in new stack
    -- Executing [[email protected]:7] Set("PJSIP/505-00000023", "PAGE_MEMBERS=110-111-112-113-114-115-116-117-118-119-121-122-124-125-127-128-129-130-131-132") in new stack
    -- Executing [[email protected]:8] Set("PJSIP/505-00000023", "PAGE_CONF_OPTS=") in new stack
    -- Executing [[email protected]:9] Set("PJSIP/505-00000023", "ANNOUNCEMENT=beep") in new stack
    -- Executing [[email protected]:10] AGI("PJSIP/505-00000023", "page.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/page.agi
    -- Called [email protected]
    -- Executing [[email protected]:1] Wait("Local/[email protected];2", "1") in new stack
    -- Called [email protected]
    -- Executing [[email protected]:1] Wait("Local/[email protected];2", "1") in new stack
    -- <PJSIP/505-00000023>AGI Script page.agi completed, returning 0
    -- Executing [[email protected]:11] Set("PJSIP/505-00000023", "CONFBRIDGE(user,template)=page_user_duplex") in new stack
    -- Executing [[email protected]roups:12] Set("PJSIP/505-00000023", "CONFBRIDGE(user,admin)=yes") in new stack
    -- Executing [[email protected]:13] Set("PJSIP/505-00000023", "CONFBRIDGE(user,marked)=yes") in new stack
    -- Executing [[email protected]:14] Answer("PJSIP/505-00000023", "") in new stack
    -- Executing [[email protected]:15] ConfBridge("PJSIP/505-00000023", "1463058665610,,,admin_menu") in new stack
    -- Channel PJSIP/505-00000023 joined 'softmix' base-bridge <ab62f0a8-7790-4078-92c2-981260dbb643>
    -- Executing [[email protected]:2] Answer("Local/[email protected];2", "") in new stack
    -- Local/[email protected];1 answered
       > Launching Wait(5) on Local/[email protected];1
    -- Executing [[email protected]:2] Answer("Local/[email protected];2", "") in new stack
    -- Local/[email protected];1 answered
       > Launching Playback(beep) on Local/[email protected];1
    -- <Local/[email protected];1> Playing 'beep.gsm' (language 'en')
    -- Executing [[email protected]:3] Set("Local/[email protected];2", "CONFBRIDGE(user,template)=page_user_duplex") in new stack
    -- Executing [[email protected]:4] Set("Local/[email protected];2", "CONFBRIDGE(user,marked)=yes") in new stack
    -- Executing [[email protected]:5] ConfBridge("Local/[email protected];2", "1463058665610,,,") in new stack
    -- Channel Local/[email protected];2 joined 'softmix' base-bridge <ab62f0a8-7790-4078-92c2-981260dbb643>
    -- Executing [[email protected]:3] Set("Local/[email protected];2", "CONFBRIDGE(user,template)=page_user_duplex") in new stack
    -- Executing [[email protected]:4] Set("Local/[email protected];2", "CONFBRIDGE(user,marked)=yes") in new stack
    -- Executing [[email protected]:5] ConfBridge("Local/[email protected];2", "1463058665610,,,") in new stack
    -- Channel Local/[email protected];2 joined 'softmix' base-bridge <ab62f0a8-7790-4078-92c2-981260dbb643>
    -- Channel Local/[email protected];2 left 'softmix' base-bridge <ab62f0a8-7790-4078-92c2-981260dbb643>
    -- Channel PJSIP/505-00000023 left 'softmix' base-bridge <ab62f0a8-7790-4078-92c2-981260dbb643>
    -- Executing [[email protected]:1] ExecIf("PJSIP/505-00000023", "1?Set(DEVICE_STATE(Custom:PAGE500)=NOT_INUSE)") in new stack

Checking the paging module, it’s currently at 13.0.14.1 and up to date.

4

Is it possible to roll back the module? If so, where to find an older copy of the module to install?

5

Yes. Module Admin, Check Online, select the module you want to rollback and choose the version you want.

6

Thanks. It was staring me in the face. the current version of paging module seemed to have broken it.

1 Like
7

Yes, thanks…I concur that rolling back to Paging and Intercom 13.0.14 is working.

8

Edit: Nevermind. The bug was fixed 10 days ago in Paging 13.0.15

9

Awesome! Thanks for the info and thanks for your work…I quite enjoy using FreePBX.