Hi all,
We are the developers of the module discussed here that connects Bitrix24 and FreePBX. On Bitrix24 side, the app has more than 8000 installations. By that, we popularize FreePBX and help users sort out their business tasks.
We’ve been developing this app for 2 years and since all that time we’ve been facing a lot of different issues including incompatibility with some other modules. For instance, we found a bug in timeconditions module and offered our pull request to fix the issue.
Our initial goal was to create the most convenient connector of Asterisk and Bitrix24 and based on the feedback from a number of our clients we think we managed to create one. We chose FreePBX as with it the user gets comfy interface for installation and configuration of the app. For that purpose, we learned how to develop on FreePBX and are improving our skills every day.
We do find that unacceptable to delete the data of other modules. However, in some early versions, our code deactivated sangomacrm in the installation process to avoid conflict reported by a number of users in Russia. We were guided by the following logic: users of Bitrix24 were not supposed to use another module like sangomacrm altogether at once as the two products are mutually exclusive in terms of functionality. Later on, we fixed this in July 2019 release, earlier than we knew that the informunity_bitrix24 module was blocked.
Since we have launched our product we’ve been supporting the users in three languages: English, Spanish, and Russian. We are open to discussions and are always ready to fix critical issues asap. We rely on feedback from users and the vendor to be able to improve the module. At the same time, we haven’t realized the reasons for blocking until yesterday when we saw your answers in this topic.
We offer our apologies for creating several similar issues in bug tracker. We are new to the community and were just trying to get any feedback from the vendor.
A wise person is made, not born.
Sincerely,
InformUnity team.