This issue has happened before, and fixed on new releases. It looks like it is back again.
IVR does not respect timeout destination. Resulting in the prompt, “We have not received a valid response, please try again”
I tried setting the destination to an extension and to a ring group, with the same result.
Any help is appreciated.
Can you provide a call trace
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:3] Return("SIP/in-itax-0000001a", "") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:5] Set("SIP/in-itax-0000001a", "CHANNEL(language)=English") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:6] Set("SIP/in-itax-0000001a", "CDR(did)=4164772371") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:7] ExecIf("SIP/in-itax-0000001a", "0 ?Set(CALLERID(name)=4169516943)") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:8] Set("SIP/in-itax-0000001a", "CHANNEL(musicclass)=default") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:9] Set("SIP/in-itax-0000001a", "__MOHCLASS=default") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:10] Set("SIP/in-itax-0000001a", "__CALLINGPRES_SV=allowed_not_screened") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:11] Set("SIP/in-itax-0000001a", "CALLERPRES()=allowed_not_screened") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:12] Goto("SIP/in-itax-0000001a", "ivr-2,s,1") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Goto (ivr-2,s,1)
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:1] Set("SIP/in-itax-0000001a", "TIMEOUT_LOOPCOUNT=0") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:2] Set("SIP/in-itax-0000001a", "INVALID_LOOPCOUNT=0") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:3] Set("SIP/in-itax-0000001a", "_IVR_CONTEXT_ivr-2=") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:4] Set("SIP/in-itax-0000001a", "_IVR_CONTEXT=ivr-2") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:5] Set("SIP/in-itax-0000001a", "__IVR_RETVM=") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:6] GotoIf("SIP/in-itax-0000001a", "0?skip") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:7] Answer("SIP/in-itax-0000001a", "") in new stack
[2014-07-18 11:35:42] VERBOSE[2266] pbx.c: -- Executing [[email protected]:8] Wait("SIP/in-itax-0000001a", "1") in new stack
[2014-07-18 11:35:43] VERBOSE[2266] pbx.c: -- Executing [[email protected]:9] Set("SIP/in-itax-0000001a", "IVR_MSG=custom/RNN-General") in new stack
[2014-07-18 11:35:43] VERBOSE[2266] pbx.c: -- Executing [[email protected]:10] Set("SIP/in-itax-0000001a", "TIMEOUT(digit)=3") in new stack
[2014-07-18 11:35:43] VERBOSE[2266] func_timeout.c: -- Digit timeout set to 3.000
[2014-07-18 11:35:43] VERBOSE[2266] pbx.c: -- Executing [[email protected]:11] ExecIf("SIP/in-itax-0000001a", "1?Background(custom/RNN-General)") in new stack
[2014-07-18 11:35:43] VERBOSE[2266] file.c: -- <SIP/in-itax-0000001a> Playing 'custom/RNN-General.slin' (language 'English')
[2014-07-18 11:35:56] VERBOSE[2266] pbx.c: -- Executing [[email protected]:12] WaitExten("SIP/in-itax-0000001a", "10,") in new stack
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Timeout on SIP/in-itax-0000001a, going to 't'
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Executing [[email protected]:1] Set("SIP/in-itax-0000001a", "TIMEOUT_LOOPCOUNT=1") in new stack
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Executing [[email protected]:2] GotoIf("SIP/in-itax-0000001a", "0?final") in new stack
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Executing [[email protected]:3] Set("SIP/in-itax-0000001a", "IVR_MSG=no-valid-responce-pls-try-again") in new stack
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Executing [[email protected]:4] Goto("SIP/in-itax-0000001a", "s,start") in new stack
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Goto (ivr-2,s,10)
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Executing [[email protected]:10] Set("SIP/in-itax-0000001a", "TIMEOUT(digit)=3") in new stack
[2014-07-18 11:36:06] VERBOSE[2266] func_timeout.c: -- Digit timeout set to 3.000
[2014-07-18 11:36:06] VERBOSE[2266] pbx.c: -- Executing [[email protected]:11] ExecIf("SIP/in-itax-0000001a", "1?Background(no-valid-responce-pls-try-again)") in new stack
[2014-07-18 11:36:06] VERBOSE[2266] file.c: -- <SIP/in-itax-0000001a> Playing 'no-valid-responce-pls-try-again.slin' (language 'English')
[2014-07-18 11:36:10] VERBOSE[2266] pbx.c: -- Executing [[email protected]:12] WaitExten("SIP/in-itax-0000001a", "10,") in new stack
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Timeout on SIP/in-itax-0000001a, going to 't'
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Executing [[email protected]:1] Set("SIP/in-itax-0000001a", "TIMEOUT_LOOPCOUNT=2") in new stack
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Executing [[email protected]:2] GotoIf("SIP/in-itax-0000001a", "0?final") in new stack
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Executing [[email protected]:3] Set("SIP/in-itax-0000001a", "IVR_MSG=no-valid-responce-pls-try-again") in new stack
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Executing [[email protected]:4] Goto("SIP/in-itax-0000001a", "s,start") in new stack
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Goto (ivr-2,s,10)
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Executing [[email protected]:10] Set("SIP/in-itax-0000001a", "TIMEOUT(digit)=3") in new stack
[2014-07-18 11:36:20] VERBOSE[2266] func_timeout.c: -- Digit timeout set to 3.000
[2014-07-18 11:36:20] VERBOSE[2266] pbx.c: -- Executing [[email protected]:11] ExecIf("SIP/in-itax-0000001a", "1?Background(no-valid-responce-pls-try-again)") in new stack
[2014-07-18 11:36:20] VERBOSE[2266] file.c: -- <SIP/in-itax-0000001a> Playing 'no-valid-responce-pls-try-again.slin' (language 'English')
[2014-07-18 11:36:24] VERBOSE[2266] pbx.c: -- Executing [[email protected]:12] WaitExten("SIP/in-itax-0000001a", "10,") in new stackHi, did you have a look?
Can we get a screen shot of your ivr config
I cannot upload images since I am a new user…
Here is a link:
awesomescreenshot.com/03136pws86
Thank you!
It seems that we are missing some of the trace. What happens after the third time out? this isn’t shown in the provided log.
Found the issue for those interested.
Invalid Retries has to be set to disabled.
Timeout retries to 0
That way, if someone doesn’t input anything on the IVR, it will failover to the set destination.
Thanks for the assistance. I hope this helps the community.
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