I am trying to setup FM for a user who wants the call to ring her desk phone for 3 rings then go to her cell phone, and then to her cell phone’s VM if she does not answer.
In the FM settings, I have “initial Ring Time” set to 18 seconds, the “Ring Strategy” set to “ringallv2-prim”, and the “Ring Time” set to 60 seconds (maximum I can set it). The user’s cell phone is the only entry on the FM list ans is entered as:
(though with the user’s actual cell number).
What is happening when someone calls in s the desk phone rings about 3 times as intended, and then he call does ring the user’s cell phone, but it never gets to her VM. I tested with my cell phone and what happens is my cell phone rings 3-4 times, then it stops and a couple seconds later my cell phone rings again 3-4 times and this repeats until I get tired of it and hang up. The whole time I am hearing ringing on my test call.
Why is the cell phone’s VM not picking up?
The “Destination for no answer” is set to “FollowMe -> Normal extension behaviour”, but i have tried other settings (such as Terminate Call -> Hang up), but the exact same thing happens.
Your insight is greatly appreciated!