HI, I originally has a working (for sometime) Asterisk box with Asterisk 1.4.27.1/FreePBX 2.7.0. The box died and I reinstalled Asterisk on a new machine, this time with Asterisk 1.4.33.1/FreePBX 2.8.0, the settings/extensions were taken from a backup on the old machine.
All of the extensions register correctly, the RingGroups are all present, the trunks register correctly, however at somepoint in the upgrade process, the SIP extensions no longer ring. Its set up so that either of the 2x incoming trunks (1xPSTN via an ATA and 1x VoIP) go to a RingAll group, this then in turns goes to an IVR and then voicemail.
However when an incoming call routes to an extension, I see the following for all of the extensions (XXX is the extension number):
[Jul 15 10:50:01] VERBOSE[13317] logger.c: dialparties.agi: Methodology of ring is ‘ringall’
[Jul 15 10:50:01] VERBOSE[13317] logger.c: – dialparties.agi: Added extension XXX to extension map
[Jul 15 10:50:01] VERBOSE[13317] logger.c: – dialparties.agi: Extension XXX do not disturb is disabled
[Jul 15 10:50:01] VERBOSE[13317] logger.c: dialparties.agi: ExtensionState: 4
[Jul 15 10:50:01] VERBOSE[13317] logger.c: dialparties.agi: Extension XXX has ExtensionState: 4
[Jul 15 10:50:01] VERBOSE[13317] logger.c: – dialparties.agi: Checking CW and CFB status for extension 100
[Jul 15 10:50:01] VERBOSE[13317] logger.c: – dialparties.agi: dbset CALLTRACE/XXX to xxxxxxxxxx (where xxxxxxxxxx is the incoming number)
No extensions ring, direct to voicemail (final destination). I tried routing the incoming call directly to an extension (to rule out the RingAll/IVR from the being the culprit) but get the same result.
If I run a full report, I see the following (again for all extensions where XXX is the number):
[email protected] : &Custom:DNDXXX State:Unavailable Watchers 0
*[email protected] : Custom:FOLLOWMEXX State:Unavailable Watchers 0
*[email protected] : Custom:DEVDNDXXX State:Unavailable Watchers 0
*[email protected] : Custom:DEVCFXXX State:Unavailable Watchers 0
I checked the sip call-limit for the extensions, and they’re correctly set (50), I checked notifyringing = yes, and limitonpeers = yes
At this point I’m not sure what else to look at, are there any known issues with the FreePBX 2.8 process that would give this result?
My next step is to revert everything back to FreePBX 2.7.0/Asterisk 1.4.27.1.