After using our FreePBX for a while now the CEO requested a feature to directly call into an extension.
After looking in the manual it is said this could be done by making a Inbound Route with a CID of the CEO’s number.
We have one inbound route with DID: Any | CID: Any and Destination: IVR
As stated in the manual I made an new Inbound Route: DID: Any | CID:+32123456789 | Destination: Extension of the Secretary. Furthermore I enabled CID Priority Route. The rest is left at default.
Whenever the call is made the CEO still gets send to the IVR instead of the extension… I tried all different combinations with and without + and landcode but without any luck.
I am running the offical FreePBX distro FreePBX 184.108.40.206 updated to the latest.
If anyone has any pointers how I could send a cell phone number to a specific extension I would be very happy