[solved] Additional DID number not in service?

General Help
1

I had this problem when I was first setting up FreePBX where all calls made to my system were getting a not in service message. Once I removed the DID Number under the Incoming Route it started working.

I am now trying to setup another DID number to route to the same IVR but I’m getting the same not in service message again. I am really at loss as to what the problem could be. The following is what I see (DID number 61865557905):

-- Executing [61865557905@from-trunk:1] Set("SIP/46.19.209.14-0000000e", "__FROM_DID=61865557905") in new stack -- Executing [61865557905@from-trunk:2] NoOp("SIP/46.19.209.14-0000000e", "Received an unknown call with DID set to 61865557905") in new stack -- Executing [61865557905@from-trunk:3] Goto("SIP/46.19.209.14-0000000e", "s,a2") in new stack -- Goto (from-trunk,s,2) -- Executing [s@from-trunk:2] Answer("SIP/46.19.209.14-0000000e", "") in new stack -- Executing [s@from-trunk:3] Wait("SIP/46.19.209.14-0000000e", "2") in new stack -- Executing [s@from-trunk:4] Playback("SIP/46.19.209.14-0000000e", "ss-noservice") in new stack -- <SIP/46.19.209.14-0000000e> Playing 'ss-noservice.gsm' (language 'en')

A working call to the catch-all route:

-- Executing [16042484822@from-trunk:1] Set("SIP/46.19.209.14-00000001", "__FROM_DID=16042484822") in new stack -- Executing [16042484822@from-trunk:2] Gosub("SIP/46.19.209.14-00000001", "app-blacklist-check,s,1()") in new stack -- Executing [s@app-blacklist-check:1] GotoIf("SIP/46.19.209.14-00000001", "0?blacklisted") in new stack -- Executing [s@app-blacklist-check:2] Set("SIP/46.19.209.14-00000001", "CALLED_BLACKLIST=1") in new stack -- Executing [s@app-blacklist-check:3] Return("SIP/46.19.209.14-00000001", "") in new stack -- Executing [16042484822@from-trunk:3] Set("SIP/46.19.209.14-00000001", "CDR(did)=16042484822") in new stack -- Executing [16042484822@from-trunk:4] ExecIf("SIP/46.19.209.14-00000001", "1 ?Set(CALLERID(name)=778861xxxx)") in new stack -- Executing [16042484822@from-trunk:5] Ringing("SIP/46.19.209.14-00000001", "") in new stack ...

The DID Number is not set to anything for the catch-all route.

I have added these (http://www.flynumber.com/asterisk-pbx-configuration) to my sip_custom.conf (minus the context=from-fly).

pbx*CLI> sip show peers Name/username Host Dyn Forcerport ACL Port Status 46.19.209.10 46.19.209.10 N 5060 Unmonitored 46.19.209.11 46.19.209.11 N 5060 Unmonitored 46.19.209.12 46.19.209.12 N 5060 Unmonitored 46.19.209.13 46.19.209.13 N 5060 Unmonitored 46.19.209.14 46.19.209.14 N 5060 Unmonitored 46.19.209.15 46.19.209.15 N 5060 Unmonitored 46.19.209.75 46.19.209.75 N 5060 Unmonitored 46.19.209.76 46.19.209.76 N 5060 Unmonitored 46.19.209.77 46.19.209.77 N 5060 Unmonitored 46.19.209.78 46.19.209.78 N 5060 Unmonitored 46.19.209.79 46.19.209.79 N 5060 Unmonitored 46.19.209.80 46.19.209.80 N 5060 Unmonitored 46.19.210.10 46.19.210.10 N 5060 Unmonitored 46.19.210.11 46.19.210.11 N 5060 Unmonitored 46.19.210.12 46.19.210.12 N 5060 Unmonitored 46.19.210.13 46.19.210.13 N 5060 Unmonitored 46.19.210.14 46.19.210.14 N 5060 Unmonitored 46.19.210.15 46.19.210.15 N 5060 Unmonitored 46.19.210.75 46.19.210.75 N 5060 Unmonitored 46.19.210.76 46.19.210.76 N 5060 Unmonitored 46.19.210.77 46.19.210.77 N 5060 Unmonitored 46.19.210.78 46.19.210.78 N 5060 Unmonitored 46.19.210.79 46.19.210.79 N 5060 Unmonitored 46.19.210.80 46.19.210.80 N 5060 Unmonitored voipms/144481 74.54.54.178 N 5060 Unmonitored 25 sip peers [Monitored: 0 online, 0 offline Unmonitored: 25 online, 0 offline]

Any help will greatly be appreciated.

Asterisk 1.8.14.1
Freepbx 2.10
CentOS 5.6

2

The second example did not come from the DID you cited.

It also looks like neither of them is matching your peer settings anyway.

3

I have updated the original post to make a little more sense. The DID number is empty under Incoming Route (catch-all) which was set-up that way because when I put a number in I would get the no service message.

So to recap when I put a DID number in I get a not in service message. I can leave it blank and it works but I need to add another DID number.

4

What context did you put in sip_custom.conf? Also it should be insecure-port,invite

Not sure why your did did not match. Put the route back in and make sure the context is frm_trunk. Instead of naming the peers the IP address change it to fly1, fly2 etc. Will make the log easier to read.

Also once you add the route send us a DB list:

login to mysql then:

user asterisk;
select * from incoming;

Post the results in a fixed pitch font (like you did your trunk details, nice job) so we can read it.

5

This is what my updated sip_custom.conf looks like:

[code]context=from-trunk
insecure=port,invite

[f10]
host=46.19.209.10
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f11]
host=46.19.209.11
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f12]
host=46.19.209.12
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f13]
host=46.19.209.13
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f14]
host=46.19.209.14
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f15]
host=46.19.209.15
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f75]
host=46.19.209.75
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f76]
host=46.19.209.76
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f77]
host=46.19.209.77
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f78]
host=46.19.209.78
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f79]
host=46.19.209.79
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[f80]
host=46.19.209.80
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g10]
host=46.19.210.10
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g11]
host=46.19.210.11
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g12]
host=46.19.210.12
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g13]
host=46.19.210.13
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g14]
host=46.19.210.14
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g15]
host=46.19.210.15
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g75]
host=46.19.210.75
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g76]
host=46.19.210.76
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g77]
host=46.19.210.77
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g78]
host=46.19.210.78
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g79]
host=46.19.210.79
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all

[g80]
host=46.19.210.80
dtmfmode=rfc2833
dtmf=rfc2833
type=peer
context=from-trunk
insecure=port,invite
nat=never
allow=all[/code]

MySQL:

mysql> select * from incoming; +-------------+-------------+-------------+----------+----------+--------+------+------------+-----------+---------+----------+-------------+--------+--------------+--------+--------------+-------------+ | cidnum | extension | destination | faxexten | faxemail | answer | wait | privacyman | alertinfo | ringing | mohclass | description | grppre | delay_answer | pricid | pmmaxretries | pmminlength | +-------------+-------------+-------------+----------+----------+--------+------+------------+-----------+---------+----------+-------------+--------+--------------+--------+--------------+-------------+ | | 16042484822 | ivr-1,s,1 | NULL | NULL | NULL | NULL | 0 | | CHECKED | default | from-fly | | 0 | | 3 | 10 | | 61865557905 | 61865557905 | ivr-1,s,1 | NULL | NULL | NULL | NULL | 0 | | | default | Australia | | 0 | | 3 | 10 | +-------------+-------------+-------------+----------+----------+--------+------+------------+-----------+---------+----------+-------------+--------+--------------+--------+--------------+-------------+ 2 rows in set (0.00 sec)

6

You need to take the cidnum out of the route also. It will only match calls with that cid.

7

Perfect it’s working now. Thank you very much for your help!