I have been requested by a client to provision a VOIP system for them. This is a mid-sized office, about 10 people. They have indicated that they don’t want desk phones, only softphones and headsets… but at the same time they aren’t concerned whether the softphones (which would be installed on laptops) actually operate when they are out of the office.
I’ve never had a request for anything like this before so I’m not really sure what my opinion is… does anyone have any thoughts? Is this a wise choice… talking points for and against? My gut feeling is deskphone and softphone configured to ring together is better (or even registered as same extension under latest Asterisk… does FreePBX even support this yet?) without having a physical phone on the desk it just feels to me as if there’s something missing.
That said, any opinions also appreciated on which softphone would be best recommended on the Windows platform.
Cheers,
Mike