SIPstation not pinging and trunks are offline

siptrunk
freepbx
Tags: #<Tag:0x00007f7024b7c8e8> #<Tag:0x00007f7024b7c758>

(Jheisler99) #1

I am very new to Freepbx and today we can’t make any outgoing or incoming calls. The 2 trunks we have say they are offline and the SIPstation says it can’t ping the servers. Again I am very new so I just need help to get it back online. Thanks!


(Lorne Gaetz) #2

Help for SIPStation begins with a support ticket:
https://wiki.freepbx.org/display/ST/How+to+Open+a+Support+Ticket


(Jheisler99) #3

Is this the only option?


(Dave Burgess) #4

For commercial services: yeah.

We’re mostly just users like you, so if you’re having trouble with your provider (even if they are Sangoma), you need to invoke the commercial side of The Force. That starts with a ticket and a subsequent phone call.


(system) closed #5

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