Hi, thank you for responding, here’s the trace you requested. It plays the recording file “custom/UnassociatedConnection-Kiela.alaw” without issue and then dies before executing SipStation so a search for "Playing ‘custom/UnassociatedConnection-Kiela.alaw’ looks like an easy way to find where something’s going wrong.
[2020-12-17 14:58:05] VERBOSE[25783] pbx_variables.c: Setting global variable ‘S IPDOMAIN’ to ‘10.0.55.25’
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:1] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__DIRECTION=INBOUND”) i n new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:2] Gosub(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “sub-record-check,s,1( in,202010010002,dontcare)”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:1] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?initialized”) in new s tack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:2] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__REC_STATUS=INITIALIZED”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:3] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “NOW=1608217085”) in new sta ck
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:4] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__DAY=17”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:5] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__MONTH=12”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:6] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__YEAR=2020”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:7] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__TIMESTR=20201217-145805”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:8] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__FROMEXTEN=unknown”) in ne w stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:9] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__MON_FMT=wav”) in new stac k
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:10] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “Recordings initialized”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:11] ExecIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?Set(ARG3=dontcare)”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:12] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “REC_POLICY_MODE_SAVE=”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:13] ExecIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?Set(REC_STATUS=NO)”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:14] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “2?checkaction”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx_builtins.c: Goto (sub-record -check,s,17)
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@sub-record-c heck:17] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, "1?sub-record-check,in,1 ") in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx_builtins.c: Goto (sub-record -check,in,1)
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [in@sub-record- check:1] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “Inbound Recording Check t o 202010010002”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [in@sub-record- check:2] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “FROMEXTEN=unknown”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [in@sub-record- check:3] ExecIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “12?Set(FROMEXTEN=102010 010001)”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [in@sub-record- check:4] Gosub(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “recordcheck,1(dontcare,i n,202010010002)”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [recordcheck@su b-record-check:1] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “Starting recordi ng check against dontcare”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [recordcheck@su b-record-check:2] Goto(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “dontcare”) in ne w stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx_builtins.c: Goto (sub-record -check,recordcheck,3)
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [recordcheck@su b-record-check:3] Return(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “”) in new stac k
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [in@sub-record- check:5] Return(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:3] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “CHANNEL(tonezone)=us”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:4] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, "__FROM_DID=202010010002 ") in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:5] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “returnhere=1”) in new s tack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:6] Gosub(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “app-blacklist-check,s ,1()”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-blacklis t-check:1] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?blacklisted”) in ne w stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-blacklis t-check:2] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “CALLED_BLACKLIST=1”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-blacklis t-check:3] Return(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:7] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “CDR(did)=202010010002”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:8] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:9] ExecIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “1 ?Set(CALLERID(name )=102010010001)”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:10] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__MOHCLASS=”) in new s tack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:11] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__REVERSAL_REJECT=FALS E”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:12] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “1?post-reverse-char ge”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx_builtins.c: Goto (from-pstn, 202010010002,14)
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:14] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:15] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__CALLINGNAMEPRES_SV=a llowed_not_screened”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:16] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__CALLINGNUMPRES_SV=al lowed_not_screened”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:17] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “CALLERID(name-pres)=al lowed_not_screened”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:18] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “CALLERID(num-pres)=all owed_not_screened”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:19] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “CallerID Entry Point” ) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:20] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__CRM_DIRECTION=INBOUN D”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:21] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__CRM_SOURCE=102010010 001”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:22] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__CRM_LINKEDID=1608217 085.11”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:23] AGI(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “agi://127.0.0.1/sangom acrm.agi,true”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] res_agi.c: <PJSIP/CUCM_TRUNK_10. 0.56.30-00000007>AGI Script agi://127.0.0.1/sangomacrm.agi completed, returning 0
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:24] ExecIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “1?Set(CHANNEL(hangu p_handler_push)=crm-hangup,s,1)”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [202010010002@f rom-pstn:25] Goto(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “app-announcement-5,s, 1”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx_builtins.c: Goto (app-announ cement-5,s,1)
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-announce ment-5:1] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?begin”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-announce ment-5:2] Answer(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “”) in new stack
[2020-12-17 14:58:05] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-announce ment-5:3] Wait(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “1”) in new stack
[2020-12-17 14:58:06] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-announce ment-5:4] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “Playing announcement Una ssociated Connection”) in new stack
[2020-12-17 14:58:06] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-announce ment-5:5] Playback(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “custom/UnassociatedC onnection-Kiela,noanswer”) in new stack
[2020-12-17 14:58:06] VERBOSE[1762][C-00000008] file.c: <PJSIP/CUCM_TRUNK_10.0.5 6.30-00000007> Playing ‘custom/UnassociatedConnection-Kiela.alaw’ (language ‘en’ )
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@app-announce ment-5:6] Goto(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “sipstation-welcome,s,1”) in new stack
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx_builtins.c: Goto (sipstation -welcome,s,1)
[2020-12-17 14:58:11] WARNING[1762][C-00000008] pbx.c: Channel ‘PJSIP/CUCM_TRUNK _10.0.56.30-00000007’ sent to invalid extension but no invalid handler: context, exten,priority=sipstation-welcome,s,1
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] app_stack.c: PJSIP/CUCM_TRUNK_10 .0.56.30-00000007 Internal Gosub(crm-hangup,s,1) start
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:1 ] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “Sending Hangup to CRM”) in new s tack
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:2 ] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “HANGUP CAUSE: 0”) in new stack
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:3 ] ExecIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?Set(__CRM_VOICEMAIL=)”) in n ew stack
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:4 ] NoOp(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “MASTER CHANNEL: 1608217085.11 = 1608217085.11”) in new stack
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:5 ] GotoIf(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “0?return”) in new stack
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:6 ] Set(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “__CRM_HANGUP=1”) in new stack
[2020-12-17 14:58:11] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:7 ] AGI(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “agi://127.0.0.1/sangomacrm.agi”) in new stack
[2020-12-17 14:58:12] VERBOSE[1762][C-00000008] res_agi.c: <PJSIP/CUCM_TRUNK_10. 0.56.30-00000007>AGI Script agi://127.0.0.1/sangomacrm.agi completed, returning 0
[2020-12-17 14:58:12] VERBOSE[1762][C-00000008] pbx.c: Executing [s@crm-hangup:8 ] Return(“PJSIP/CUCM_TRUNK_10.0.56.30-00000007”, “”) in new stack
[2020-12-17 14:58:12] VERBOSE[1762][C-00000008] app_stack.c: Spawn extension (si pstation-welcome, s, 1) exited non-zero on 'PJSIP/CUCM_TRUNK_10.0.56.30-00000007