I have an office with a bunch of SPA-941’s, they have a 4 line appearance. When someone calls in it goes to a ring group, and all the office phones ring. However, if I have two callers calling in at the same time, any phones ringing with the first caller will not ring the second caller as well. How can I change this so it does ring both at the same time?
Hopefully you understand what I am saying. Let me know if you need clarification.
I deleted and re-created the extension. It works now! However, I can’t seem to find where it writes this setting for the extension. I don’t want to delete and recreate all my employees extensions and lose all their vm. Does anyone know where this setting is per extensions, not global?
it’s not - you have to use a feature code, or do it in the database, and their is a variable in amportal.conf that lets the system default to always set it when an extension is created (can’t recall the variable off the top of my head).
If I call a single extension from two different sources at the same time, one will get voicemail. I know the phones aren’t the problem because I used these phones on a totally different asterisk server and it would ring two at the same time. I know its somewhere in the configuration, but I just can’t seem to find it.
If I call my phone form two different sources (or call into the same ringgroup from 2 different sources) both lines ring. In the specific test I did it was on a Polycom 601. It sounds like the phones might be related to the problem. What version of asterisk are you running?
is it an issue wrt to ringgroups or the phone? If you call a single extension from two different sources at the same time, will that same phone ring on two different line appearances?