Show Office Number on Follow me or call forward?

(Sentinel) #1

I have an Inbound route that simply goes to a MISC destination which then goes to the cell phone. Is there a way to pass the office numbers caller ID instead of the outside caller ID? We are trying to see which business it’s for when a caller calls in by caller ID

(Andrew) #2

You can pass it through the Set Caller ID module, or use a virtual extension with follow me and use a Fixed CID Value.

(Sentinel) #3

I’ll try that. Then next question, is if a call is missed, how do we get the outside CID?

(Andrew) #4

You’d have to do a CDR lookup after the fact or something similar.