I am in a situation that I dont feel I am prepared for. We have been using Asterisk and FreePBX for a long time as our existing phone system but it is outdated and has only been able to be updated by our CEO who initially set it up when we were a company of 5 people.
He wants us to use the newest version of Asterisk and FreePBX so we can use PJSIP, Endpoint Manager and many of the other features that our old system doesnt have.
Now comes my big problem. I am our “IT” guy and have enough understanding to have setup our network and add / remove phones from our old system and run our computer networks but I have never setup a new phone system and I know nearly nothing about how all the SIP / VOIP phone systems work. We have setup a new server with the latest version of Asterisk and FreePBX on a cloud server that is completely unrelated to our old phone server and our CEO has his phones running on the system. I have been able to setup my desk phone line 2 to work on our new system.
I have made 2 major changes to our system and both times have caused major failures. Both have been recoverable and only affected our CEO and myself but I am worried that as I try to move our old system and phones to the new system I am going to crash our phones and we are going to be without phones for days which will cost us too much $$ to even consider.
How do I go about doing this? I am sure I am not the first person to be in this predicament. Are there consultants I can talk to to help me set this up, are there idiot guides for people like me to get me through this? I am so lost and feeling completely overwhelmed and inadequate for this task that I dont know what to do.
Please, any advice or direction is greatly appreciated, even if its to tell me I should not be doing this. IF that is the case, please refer me to someone if you know of anybody. We are in Raleigh NC btw.
Thank you in advance.