Set disa caller id

General Help
1

I am having trouble setting the caller id on a DISA call. I set the “Caller ID” field to what I want, but it still comes out with the outbound route default caller id for the trunk. Can someone tell me how to set the outbound caller id for the DISA.

Tks
Russ

2

Hi!

I don’t use DISA so I can’t tell you if it works properly as far as setting the CID is concerned but assuming it does I can see more than one reason for your problem:

  • You set your trunk to “Force Trunk CID”.
  • Your VoIP provider force you to use a specific CID.
  • You are using a technology that doesn’t allow you to set the CID (FXO, chan_mobile, etc…).

If your VoIP provider forces you to use a specific CID it might be because they are enforcing you to use a CID they know belong to you or you misconfigured your account with them (VoIP.ms comes to mind for that, if you have an ATA adapter you must provide them with a CID but if you are using a PBX you must blank out that field).

Good luck and have a nice day!

Nick

3

I change the caller id in most of my extensions so the trunk if not forcing it nor is the provider.