Hi, I ran into an issue with our freepbx install and AnveoDirect.
FreePBX 22.214.171.124 with Asterisk 13.38.1 built by mockbuild @ jenkins7 on a x86_64 running Linux on 2020-12-23 15:21:33 UTC
the system works pretty stably, has been for a couple of years. We have been using Anveodirect all this time.
Today I noticed we had a few calls that were several hours long so I contacted them to let them know we had been overbilled, but they responded with images of their SIP logs where they tell me 2 things
- that our server sent them the BYE message to the wrong branch address and therefore responded with a 501 and let the call continue, even though our server clearly had ended the call (in our CDR)
- that our side is not including the TAG after the SIP TO line.
our low-level config is pretty standard. We use pjsip for most everything except for anveodirect for which we use chansip with port 5160. And the sip settings for anveo are copy/pasted from their FAQ.
Anybody have any idea where I should start looking to figure these two things out?