I have 10 or 15 DIDs coming into my FreePBX and over the past 6 months or so I’ve noticed a dramatic increase in nuisance calls (silence, static, or the wonderful sounds of your call being routed to a call center once you say hello).
What I have noticed is that the vast majority of these calls that I’m now seeing match my NPA/NXX. So if the DID that receives the call is (587) 234-xxxx the caller ID of the incoming call will also be (587) 234-xxxx.
I’m guessing that this is being done to make the call seem more “friendly”… assuming if you see a number similar to yours you’ll assume it’s a neighbor or someone nearby. While that might have been true here in the 60’s when everything was still hard-wired back to the exchange, not so much anymore
Regardless the reason, we’re all just tired of dropping what we’re doing, running across the office/shop to the phone and getting nothing; I don’t even answer them anymore so I’d be much happier not even hearing them ring. What I’d like to do is route any calls that match any of my NPA/NXX combos directly to the voicemail box that they would have gone to if they’d followed their normal inbound route (whether that be direct to an extension, to a ring group or to a queue). If it is a legit call I’ll get a voicemail, if it’s not who cares. What would I need to do to set this up in routing?
I’ve also had some thought of looping them out to an IVR for a “press x if you’re human” and then either dropping the call or carrying on with the normal call flow. Would there be any way to inject this into the routing so it wouldn’t have to be done 15 times? That is to say could I send all calls matching my NPA/NXXs to a global IVR, and then if they pass that IVR then the call follows the normal call routes that I have set up now?