The SangomaConnect app doesn’t ring when it’s on the background on a iOS device.
Reinstalling doesn’t fix the problem. Happens on Wi-Fi (outside the business) and on 4G.
Checked the SangomaConnect settings in iOS settings and it’s allowed to send notifications and run on the background.
Android devices work so I’d rule out an issue on the server. Check the permissions on iOS, something must be blocking the app to run on the background or it could be blocking the actual ring.
Connect does push notifications to phones. What I meant before is that, since it’s working on Android, there seems to be no issues with the push servers, only on the device when receiving the notification.