Sangoma Talk Deskphone - PBX Not Supported

[comtech]

FreePBX 16.0.30
Sangoma Connect 16.0.44.9
Mac Desktop Client 3.9.0

We’ve been successful with the mobile version but wanted to test the desktop version of the Sangoma Phone. We followed the directions and installed the latest version of the client of GitHub. Correct ports are open, services are running. I am a provisioned user of mobile and desktop, but when I try to sign into the desktop version, I get the error: “PBX Not Supported.”

Any ideas on what I am missing?

[prashobk]

Hi,

I hope you have followed this Wiki page for directions. If not, please go through it again.
https://wiki.freepbx.org/display/CONNECT/How+to+Install+and+Configure+the+Sangoma+Phone+Desktop+Client#HowtoInstallandConfiguretheSangomaPhoneDesktopClient-LoggingIn

You can also refer this link to troubleshoot the issue.
https://wiki.freepbx.org/pages/viewpage.action?pageId=216174061

If the issue is still not fixed, feel free to create a ticket.

[comtech]

We did follow the instructions, but I reconfirmed, and I am not seeing the issue. We did open a ticket 00977907. Thanks!

[comtech]

Sangoma Does Not Support Sangoma Talk/Connect?

Disregard, Santigo (Sangoma) was a huge help. FYI. Firewall>Extra Services>Sangoma Phone Desktop Client Service needs to be expanded to internet if users are off network using the phone. That was the root cause of my issue. I didn’t see it in the documentation, but I guess it’s not a given in every use case either.