I’m trying, among other things, to setup a background image on Sangoma P330 with Endpoint Manager. I loaded thje image (png transparent, or png with solid background), I modified the template, but my logo doens’t appear anywhere anytime. The logo is small and I also tried different images. Any id…

Same issue…the Digium/Sangoma D-series phones…you have to play around… [image] D65 using EPM - Logos still have issues Sangoma Hardware Phones Using the old DPMA configuration tool worked great! I could take a large PNG image with transparency and it would scale the image…

Hi @unlikely , Can you check if your P phone config file has image/logo related configuration. You can check using below command grep -r “logo_file” /etc/asterisk/dpma/phone_configs/{extensionnumber}/IPphone_MAC.cfg When you copy from config file & paste this logo URL in browser, it should be d…

I can’t download the image from a browser. I was thinking to issue with nat/firewall/reverse proxy. But the phone is in the same L2 domain as the freepbx so nothing of this should be involved.

OK, now I think I fixed and I can download the background image from a browser. But the image is not showing on P330 phone. When/Where exactly is supposed to appear? Behind the clock?

How is your phone connected to the freePBX server? Https? Do you have a valid certificate installed?

Hi @unlikely , Have you tried re-provisioning P330 phone after fixing that URL download issue? If not, please try factory reset and re-provision the P330 phone. Once the background is set, in the place of clock, background image will show and time will display below the image. [image] Thanks

I just made a factory reset and reprovision but still no image. Image url is https with embedded credentials and from a browser works with no certs warning. Tried across firewall, from VPN and from outside.

Hi @unlikely , Can you please raise support ticket so we can connect to your system to debug further. Please DM me the ticket number so I can follow up internally. Thanks

Hi @girishmani There is a way to check what is happening in the P330 during provisioning? Some kind of log to check for errors and issues? Thanks

Yes @unlikely , in EPM > DPMA management, we have an option “Disable DPMA Logging”, make this as “No” and in the path /var/log/asterisk , a file called dpma is created where phone provisioning logs are added. Also we have logs regarding P phones provisioning in the path /var/log/httpd , you can tai…

Sangoma Phone P330 Backgound

Sangoma Hardware Phones

Charles_Darwin (Charles Darwin) December 4, 2024, 10:09am 2

Same issue…the Digium/Sangoma D-series phones…you have to play around…