I have a Sangoma phone that’s been up and working just fine. I did some module updates a week or so ago but didn’t notice anything odd until I realized that one phone hasn’t been ringing. As I look, it’s not registered in Endpoint manager. It has a network IP (but not a VPN IP). I tried to grab log files but as you might expect, nothing shows up when it boots since it’s not reaching the PBX for some reason.
I can take a different phone and connect it to the same ethernet cable and it connects. But this phone… .nothing. So it has to be provisioning right? But as it was working before, why would it stop? And why won’t it provision itself again?
I haven’t tried the factory reset. For some reason resets never go as expected and I end up needing to get help before the phone will register again. Several experts have looked at it but I still have issues every time so I’m keeping that as a last resort.